Floor & Decor is a store specializing in hard surface flooring, offering a wide variety of tiles, wood, and stone products at everyday low prices. They emphasize their direct sourcing practices, guaranteeing customers receive quality products at competitive rates. The store provides free design services and caters to professional clients through a dedicated PRO services team. Customer experiences at this location have shown a mix of feedback. While some customers praise the knowledgeable staff and their satisfaction with purchases, others express frustration with the store's customer service. Difficulties in reaching the store by phone, lengthy wait times, and issues with order processing have been reported. Customers have also encountered problems with inventory accuracy and delivery scheduling, resulting in delays. Despite these challenges, there are positive interactions worth noting. Ashton has been highlighted for his exceptional assistance, helping customers find flooring samples and providing friendly, patient service. Leyna has also received praise for her help with returns, ensuring a smooth process. Customers appreciate the availability of a wide selection of products and the option for a full refund within 90 days. The store has acknowledged some concerns and taken steps to address them, such as waiving a delivery charge in certain situations.
Donna at this location is amazing to work with. She's very detailed and has thorough follow up as well. I've worked with her on several projects and would highly recommend this location and Donna to work with.
June 2026
I really enjoyed working with Donna to design the tile and wood-look flooring for my basement remodel. She has a good eye and worked hard to keep my choices within my budget. I would absolutely use floor and decor again for my next project.
June 2026
Second time for us ordering our tile for installation. We picked it up with no problems. Great friendly service!
