Xfinity Store by Comcast
Internet Service Providers
Hours:
2104 South Randall Road, Algonquin IL 60102
Hours
About Xfinity Store by Comcast
The Xfinity Store in Algonquin provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or handle equipment exchanges. Reviews consistently highlight exceptional customer service as the store's defining strength, with many describing it as a 10/10. Staff members are repeatedly noted for being polite, attentive, nice, professional, knowledgeable, and effective. They are commended for genuinely caring about customers, making them feel welcomed, and resolving issues efficiently, often in about 20 minutes. This location is favorably contrasted with others and remote call centers, where customers report long wait times and unresolved problems. The store manager and team are praised for their calm, friendly demeanor in reassuring upset customers and fixing complicated issues, providing a reliable and satisfying experience that keeps clients as long-term customers. Many reviewers highly recommend this specific location.
Most Recent Reviews
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October 2026
George on the Xfinity phone line was great once AI finally got me to a live agent. Helped me in less than 4 minutes. The AI on the Xfinity account chat was horrible - 1 star. The AI on the phone was horrible it kept going in circles - no help - 1 star. Thanks George
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September 2026
Lorenzo was so helpful and intelligent and accommodating
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July 2026
Lorenzo was amazing!! He made switching to my new phone quick and easy. He was very friendly, professional, and made the whole process stress-free. Everything was set up perfectly, and he took the time to answer my questions. Great customer service—I really appreciate all of his help!
More Comments(136)
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