The Verizon store in Lake In The Hills provides mobile devices, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for in-store pickup, free two-day shipping, or same-day delivery. Reviews for this location consistently highlight excellent customer service. Multiple customers describe their service as great, fabulous, and an example of five-star service. Staff members are noted for being very knowledgeable, patient, and taking customer concerns seriously. They provide real answers and tangible direction, helping with phone selection, migrating information between devices, and answering questions about phones, watches, accessories, and billing. This knowledgeable and helpful service eases customer anxiety about large purchases and upgrades, leading to positive experiences that encourage customers to return and make purchases. The store offers the latest phones and accessories, with assistance for both new purchases and trades.
The people at the store were all great.The one I worked with very very polite and knowledgeable. I couldn't have asked for better.The manager also very nice and made sure everyone was happy.
June 2026
Royal at this store was super patient and got our families phones up and running. Even found better options for our plan. Thanks Royal!
January 2026
Awesome service from Alberto , came in unsure if i should switch from T-mobile to verizon and he made it very clear verizon was a much better option. He made it very easy to switch and helped us so much trough out the way , shout out to him!
