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February 2024 by Kiara Dixon
Service is great! The staff is really friendly, work pretty quickly to get you in and out. I’ll definitely stick to this location whenever I need a U-Hual.
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February 2024 by John B.
Ok, to start with, I did not rent any trucks or vehicles with U-Haul. I brought my car here to have a hitch installed. Clarence was the man who assisted me. Clarence would call me to clear up questions or to attempt to get my vehicle in earlier than my scheduled time. The only problem I had here was tryin to call Clarence back, the U-Haul phone system always forwarded the call to a centralized U-Haul call center....so that was a little frustrating. BUT, Clarence kept me up to date as to the progress of my install and then he installed the unit in the anticipated time - 2 hours. The job was done neatly, on time and he and the staff at the building were all very courteous. Nice job Clarence, thanks.
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January 2024 by Maurice Bell
Lanye and the entire new team at this location are fantastic, they all truly excel when it comes to customer service!! I have been renting here for years and this location is by far my favorite!
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January 2024 by jeff steeve
Extremely expensive and my vehicle had no washer fluid and there was a ton of salt. It’s cheaper to hire a freight company these days
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January 2024 by kiara Porter-Gayden
The owner and staff were great ! Marte was my check in agent , he was excellent! Kind personable and patient . Great quick clean location
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December 2023 by Thee Collector
Easy check in and check out
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November 2023 by Evan Djikas
Extremely disappointed. They gave me the truck with the gas tank ON EMPTY despite saying it was a quarter full. When I asked them to correct it or fill the tank, they said to just take a picture of the gauge and tell the dropoff. Also, I was driving through a snowstorm and the windshield wiper fluid was empty. When I was finally able to fill it up , it barely worked. The gas tank leaked most times that I filled it up. It was a terrible experience
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October 2023 by Sydni Barclay
Montell Smith was amazing in helping us with our rental. We were doing a military move and booked a 26ft truck a week ahead only to be called the day before saying they didn’t have any 26ft trucks available and that we would have to have a 15ft with a trailer. He helped us ease our mind and discounted our full trip for our inconvenience when he really didn’t even have to. Exceptional customer service and looking out for the customer! 10/10 experience!
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September 2023 by Zee Vee
Absolutely great service! A young lady named Jeany helped me from start to finish and made my rental of a moving truck easy and flawless. Very thorough and professional while she answered phones and juggled Check Ins/Outs! Reliable location! Ask for Jeany, she knows how to help out a customer! Check it out!
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September 2023 by User Inc.
This place is trash and they should be closed down. The management is worse than the employees, I don't understand how these people are allowed to manage anything. Who gave them that position is the big question.This place charges you twice for storage, then get mad with you when you figure it out. Three people called me stating that I owe three different prices for storage, that is what made me look in to it. After reviewing I noticed I paid what they were asking already and they are trying to charge me again for it. Sara is going to say call corporate, as if my things are stored at corporate.I tried speaking to the lady Sara but she can't seem to comprehend. She transfered the phone to a manager but didn't tell the manager what the issue was, she just said I was belligerent. The entire staff there should be fired, I have not had a good experience with either of them, including the manager that didn't want to give me his name.You can tell why there is an issue there, the manager is no better than the employees.
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September 2023 by Destiny Audio Video Enterprises
This place...Went to pickup a truck that was for self pickup, but employees were in the facility about 5mins before (7pm) when they close. Stood there for a min while they were talking and thinking they were helping the lady with the children ( who happened to be there waiting on the employee who said his register was closed ), so I asked "who could help me". The guy the lady was waiting for with the kids says, " I already shut down" and the other one immediately starts typing and says, "I just hit the button to shut down". Then the first guy says were leaving out the back ( the other employee and the lady with the kids), so when you leave we can lock the door. To avoid any conflict I just walked out and got on the phone with Uhaul, so that I could get the truck remotely as I ordered anyways. Great!All to find out, they didn't. Put the keys for the truck in the box for self pickup.This goes to show how people who lack customer care are not good for business. Don't like the poor quality and lack of concern they had and won't be using them again.I had to go an hour away at midnight after this situation. Got a completely different truck that was too big, slow and much more miles and gas."NOT HAPPY WITH THE CUSTOMER SERVICE AND ADVISE PEOPLE TO AVOID THIS LOCATION"
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September 2023 by Trista Dearth
Went in to get some boxes and inquire about trailer rentals and the woman working the counter Valarie was so incredibly helpful and an absolute ray of sunshine! She even helped me to the car with my boxes :)
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August 2023 by Tania Spezza
Truly the worst customer service in the world. Failed to pick up our U-Box yesterday and can’t get a hold of ANYONE. Keep getting put on hold. Literally will have to go drive to the location today to get assistance. I will absolutely never use U-Haul in any capacity again and will advise all friends and family to avoid them in the future.
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July 2023 by jacquelyn pettway
My experience with this U-Haul location is the best. Very good customer service from renting the truck to picking it up.
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July 2023 by james jordan
I come in to a busy store and the staff was very professional. Montell the manager when above and beyond to help out and make my experience easy due to unforeseen issues.
