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October 2023 by godfrey appliance
Terrible place to schedule any hitch work. 1st appointment at 830 on a Saturday morning. 730 get a call saying he was working by himself and did not know if he could do it that day and could not guarantee it would be done. Rescheduled for 730 on a Friday morning, walk in the door at 715 and the first thing Chris ask is what are you doing here so early. Shocked I stated I had an appointment to have a hitch installed. Then it begins, I do not even know if we have the right hitch, can you just leave it and we may get it done today. Then he watched a video on how to install it. Then he said he was by himself and it would be better to reschedule. He was on the phone for 25 minutes trying to figure out a way of not doing it. Whoever he was talking to he lied to them on the phone saying I just got there ( Yeah, 20 minutes ago, 15 minutes before my appointment ) then he told whoever I had to be out by 9. Never said no such thing. Incompetence to the core. I would not trust them if it was free
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June 2023 by Alorah Best
the service was ok, the only biggest issue, there was broken glass in back of pickup truck. Luckily, I noticed the broken glass, or I would have cut my toe or foot taken in consideration I was wearing sandals.
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April 2023 by fee badd
Chris Ryan was very helpful in unloading the hitch and trailer. I didn’t even have to get out the car. Thank you for your help!!!
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April 2023 by Thad Schrader
Moving from Alton and needed a 20 foot Uhaul. Very easy to deal with and the truck was great. Going to use them again for the next move.
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January 2023 by Erin Enochs
Jamie was incredibly helpful with our trailer rental and installing the trailer hitch. He was great at troubleshooting the glitch in our wiring and got it all done in time for our trip. We are so grateful, and reccomend to anyone needing help with their trailer needs!
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September 2022 by Eric J.
I decided to rent a uhaul box truck to do a quick move. I secured a reservation online for a truck several days before I picked it up. It was a reasonable fee for the truck and then a dollar per mile. Checking me in was none other than the owner. Before I drove away he had me do a condition report on my phone. I had to confirm the mileage and the gas. AT NO TIME DID HE EVER SAY OR DID I READ THAT I NEEDED TO BRING THE VEHICLE BACK AT THE SAME LEVEL AS BEFORE. Now this had been the case before but because I didn't read it or been verbally warned I assumed that the dollar a mile was replacing the gas policy. I'm a careful consumer and attentive to this type of thing. When I returned the nice person said to me "Did the person who checked you in tell you that you had to bring it back with the same amount of gas?" Obviously this had happened many times before. I said "no, and it was even the owner" "Let me stop the clock then and you can go fill it up to the previous level at the gas station down the street so they don't charge you an arm and a leg for it. " I did just that and I was so so thankful. This uhaul is getting two stars ONLY BECAUSE OF THAT EMPLOYEE. THE OWNER SHOULD KNOW BETTER AND I CAN ONLY CONCLUDE THAT THIS IS HOW THIS UHAUL SECURES ITS PROFIT. I will use another Uhaul from here on out. I'm sure it's in the fine print somewhere but since they don't give you anything in print anymore as your checking out, it's all the more important to tell customers verbally. I find it an entirely dishonest practice to withhold telling customers about the gas level policy.
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March 2022 by Amy Rhodes
Oh my gosh, the whole ubox experience was amazing ?! Joey was absolutely incredible throughout the whole process, he hooked up the trailer to the truck, showed how to use the ubox, even back it for me and unloaded it. When his location didn't have a pickup truck to rent after all, he found a location right up the road and took of the reservation for me. Everything went to smoothly and I was very impressed with the whole process. Thank you Joey ?
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July 2021 by Benjamin Donses
I was coming in from St Louis to get a hitch installed on my car, and I am so glad I can to this location. Chris R installed the hitch and even put the cargo carrier on my van for me. Everyone was extremely kind and considerate, the manager Joe also helped me out making sure all the details were taken care of. I would definitely come back to this location for my uhaul or hitch installation!
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July 2021 by Jessica Drew
Chris and Joe were very helpful, friendly and knowledgeable representatives. We came to Uhaul to buy ALL the boxes we needed to get my in laws moved into an assisted living apartment. Our whole family has been stressed about this move, so we were very glad to come to a business that made everything EASY and affordable! Thank you so much Alton Uhaul.
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May 2021 by Rbear18 B.
SO thankful for Amber and Becki for their amazing customer service!! I was moving to Orlando and had booked a reservation at Spanish Lake U-Haul. We arrived to pick up the U-Haul in Spanish Lake where they informed us that they didn't have a truck and it wouldn't be available until tomorrow despite our reservation. Terrible service - Do not go there. I quickly head to the Alton location and these ladies were AMAZING!! They were so helpful and quick to resolve my problem. They got me a truck within 30 minutes on short notice and got all the paperwork signed quickly. Truly give these ladies a raise!!
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May 2021 by katherine schroeder
Staff was all very courteous. Made my move very easy.
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May 2021 by David Spiroff
This place has awesome customer service. And great prices
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May 2021 by Andrew Trobaugh
Terrible service and they love to argue and the 4 hr rental nice try Uhaul I will use it 23 hr and 59min as the 19.99 clearly does apply there
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April 2021 by Nan Helmkamp
Had a trailer hitch installed on my vehicle. Originally was only doing hitch but upon dropping off my car I inquired the pricing for wiring also. Received the quote….we authorized it. Got the text later that the car was done then about 20-30 minutes later got a phone call “there was a price difference…”, $100 difference. WTF they should have called us to see if we were okay with that BEFORE doing the work. If they would have called the answer would have been NO. I was ok
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April 2021 by KBorham
Highly recommend thsi location. Amber was awesome: she knows trailers, cars, hitches and tow specifications. SHe was very helpful in supplying the info I needed to haul with my small SUV. THis place is spotless, even the restorooms were sparkling clean. Boxes were reasonably priced too, comperable to Lowe's price. Must say I was surprised, U-Haul used to be a gouge-a-rama ffor boxes. They get it,. Dont hesitate to rent from this location and buy supplies. THey were also very well stocked with locks, wraps, packing, and most every accessory you might need. I believe this would also be a great place for trailer hookup accessories if you already have a trailer. THanks Ms. Amber!
