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February 2024 by James Brundage
I have been banking with US Bank for over a dozen years, first in Wisconsin and then in Godfrey, Illinois. In both locations the bank’s staff has been efficient and helpful throughout this entire period of time.The hard working staff at both branches should be commended for their hard work and dedication!
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February 2024 by Jameca Mays
Smh. How hard is it to post alternate hours if you aren’t going to be open per the hours listed on your door? If you can’t type and print at least handwrite a sign to post on your door so people know what’s happening. I’ve never been able to come here and have a nice experience.
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October 2023 by Cheryl Rain
Quick and friendly.
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September 2023 by Rick F
I am a new member ,not for long this is the worst banking institution I have ever had the displeasure of dealing with ,they have horrible customer service and their online banking app will lick you out from your own money constantly because of a computer program that puts automatic holds on that the actual employees can but will not lift it happened to me this weekend and again on 9-11 ,I am a disabled veteran simply attempting to send my money through my bank to family in need . Us bank is not the right choice. 0 STARS
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July 2023 by Wil & Marlene Knetzer
Drive up teller was very rude today!!
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January 2023 by Robert “Big Bear” Renner
Bank staff have always been very friendly and helpful. The bank is easy to get in and out of. Several teller bays, even one for big trucks. Plenty of parking and easily accessible ATM
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December 2022 by C. Cowan
I am a new customer of USBank, and as of today, I can honestly say I am highly disappointed! While in the drive-through, making an $800 withdrawal from my savings account, I was given back $600. I thought maybe I wrote the incorrect amount on my withdrawal slip until I looked at the teller receipt that was given to me, and it had $800 on it; thankfully, for the first time since I was probably in my 20s, I sat there in the drive-through to count my money before driving off $200 was missing! I’m 100% sure the teller tried to steal $200 from me today at the US Bank drive-through at Godfrey and State Street!
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September 2022 by Jacob Graves
Kameelah and Raven were incredibly friendly and helpful! Would happily go back for the awesome customer service.
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August 2022 by Jennifer Downey
Just really super slow drive through ??
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February 2022 by Jessica Koeller
Love this bank and all its employees. HOWEVER their ATM is a GD joke. Never works, eats my card for no reason. Once ate it screen never changed I sat n panicked for a good 10 min n it randomly spit it out ... I don't wanna know how much I've spent just on ATM fees
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May 2021 by Todd Applegate
Slowest bank in the nation. Not just this location. All their locations. Lines here are massive. They are still COVID scared and won’t allow any business inside. If you own a business I’d look to bank elsewhere.Btw To the owner for responding ... that’s a sad generic response you send out to blow people off and try hyping up your services.
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March 2021 by Susana Padilla
This bank has serious issues with the drive thru. It by far, is the slowest and doesn’t matter the time of day. I could be the only person in line and they take FOREVER. It makes no sense.
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January 2021 by Ryan
5 Star Service Guaranteed....5 stars for SLOW, incompetent drive thru staff. This bank does NOT care if it inconveniences its customers
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November 2020 by Donna WR
Since closing the location at Alton Square Mall, the wait time at the Godfrey location has become absolutely ridiculous. Not enough employees working drive thru customers. All lanes open and I waited 25 minutes to get thru the lane for a deposit and this was not the first time that I have had to wait that long for service. Seriously considering pulling my accounts and going elsewhere at this point.
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September 2020 by Grenzebach and Sons Construction
I canceled my account here years ago. I had to go cash two checks today from different clients and it cost $7 per check to cash them. so that's $14 to cash two checks because I'm not a member there anymore. A check is supposed to be considered cash if somebody writes you a check you should be able to go to their Bank and cash the check without paying an exorbitant fee! CNB bank is a much better Bank and does not charge stupid fees. In conclusion canceling my membership to there was one of the best things I could have done
