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“I switched over here bc I was told they cared more about the pet and weren't money hungry like Banfield. My referral person was right. I'd rate the 5 stars if they were more prepared to the visit though. I spent weeks gathering records, and they were supposed to look at it prior to the visit. This didn't happen, but they were accommodating with keeping my lil one out of a cage during a drop off I wasn't comfortable with.”
“My Angel loves this Clinic...she runs in and just gets her tummy rub. I love it be cause the Doctors are awesome and also the staff is nice with the Pets...also helpful.”
“Amazing place! My little chihuahua has had a pretty rough sounding respiratory infection of some kind - it has gotten pretty scary these last few days. Our original vet said they couldn't even do an emergency so until Monday (this was Thursday when I called). This poor little dog couldn't wait that long I don't think. So I called Daniel-Randall & they were empathetic & got us in the very next morning (I called as they were about to close). We now have some antibiotics, hoping this gets my little baby better. I appreciate them just for that more than they know! Would definitely recommend this place!”
“Extremely timely, addressed all of my dog needs. Promptly. She had allergies and was advised to keep paws wiped every time she came in from outdoors as well as administered an allergy shot and annual check up and weight. Loved the staff and vets attention. Will return next year. The only downside were the prices. Overall an excellent rating.”
“Dr.Bruce’s attentive and personable care was nothing short of amazing! From the moment we entered we were greeted with warmth. He ensured I was informed with every step and that my girl was cared for and safe. Less than 24 hrs she was already showing signs of improvement!”
“I brought my sick cat here and they were wonderful at diagnosing and treating him. They got down on the floor with him to make him feel more comfortable. Very compassionate and caring people. I will definitely be back.”
“Best care for animals and people I have ever seen! The attention to animals, and the caregivers that bring them in is topnotch! They actually care for the feelings of the people for what the animals may be going through! I highly recommend them!”
“This vet ❤️ came highly recommended to me by a friend. I was an absolute mess of a ball of nerves for my senior dog’s dental and their compassionate, kind, and caring staff helped greatly to ease my fears while providing the most excellent care to my fur baby. They were kind enough to take the time to walk me through everything and gave frequent updates while I was there. It meant so incredibly much to me, so a huge huge thank you to Dr. Stevens and Daniel-Randall staff! Little Daisy rode home like nothing had even happened and is doing great. ?”
“Dr. Joe is an excellent vet. He is patient, caring, and has a good sense of humor when treating my animals. And, my dog loves him. I trust him completely with my pets.”
“It was excellent. Got in fast and after check in only a short wait to see Vet. She was excellent., efficient and kind to my kitty. My kitty got some shots and dewormer. She was kept so calm that it was over with quickly.”
“Was Tyler's ashes in the urn that I purchased in 2015 or another dog's ashes?
1 star for now.
*Updated*
Thanks for letting me know that my pet's ashes were guaranteed. Explaining this gives peace of mind to others as well. Keep up the great work!”
“The absolute best vets around. Have taken care of my pets for a couple years now. Sweetest people you will ever meet. Very caring and compassionate. They are also very thorough and knowledgeable, honest and decently priced. These people truly care about animals.”
“My fam has been going to FAH for decades. Always received quality animal healthcare. Our little one was seen quickly and scheduled for a procedure quickly. The cost was quite reasonable compared to other places that were weeks out on the schedule. We just got home from the procedure and so far everything is going well.
Know there is a 4% add on if you are charging the bill. If this were mentioned anywhere other than a small handwritten note, meaning if it were not a surprise at checkout, this would've been 5 stars. This can be significant when paying for a whole surgery on a credit card.
Again, this has nothing to do with quality of care which has always been top notch. I would not hesitate to tell friends to go here, but I may prepare them a little.”
“They took good care of my Duce, fitted him in for an appointment . They also took care of my daughter’s dog when he got into my nephew Cannabis. I was so happy and appreciative for the hard and caring care they provided”
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“I had a good experience at Alton Animal Clinic! They were kind and gentle with my dog and were very good at assisting us with her reactive behavior. 10/10 will recommend.”