Verizon, through its authorized retailer Victra in Anna, IL, offers a full range of wireless devices including phones, tablets, mobile broadband, and wearable technology. Customers praise the knowledgeable and helpful store consultants and managers who strive to create the best possible experience. Services include setting up new devices, transferring pictures and saved items, and applying screen protectors and cases. Reviews highlight efficient and friendly service representatives who are pleasant and assist customers in picking out exactly what they need. Some customers also noted positive experiences with staff who stayed late to help with device setup and promotions. While most reviews are positive regarding the helpfulness and excellent service, one reviewer expressed dissatisfaction with a particular staff member.
Store manager Adam is very polite and will do whatever he can for you.
August 2026
Helpful and very friendly. Helped setup a device that we didnt get from them that 3 houra on the phone with verizon customer service could not get to work.
June 2026
Adam and Kendra both were amazing to deal with. Had some issues beyond there control but they went above and beyond to get things resolved
