10AM - 8PM
1388 US-12, Fox Lake“I went into the T mobile store frustrated and left very satisfied and happy. Nick helped me save money on my internet service and now I have Tmobile 5g in my home and it’s working great. It’s only a fraction of what I was paying for home internet. Thank you Nick for addressing all my concerns and frustrations!”
“The team went out of their way to provide excellent service in a timely manner and this is the TMobile store to go to in this area.Both the service rep and even the store manager who went way above and beyond.”
“Must be new owners last x I was there it was filthy, smelly and there were bugs crawling everywhere...HOWEVER IT WAS CLEAN N STOCKED N THE GIRL WAS GOOD! I left happy ?”
“Friendly and knowledgeable staff. My go-to store for the past several years. They never try to upsell you anything more than what you need. Infact they even offer savings tips if something is cheaper (like directing to neaby Costco T-mobile center if something is cheaper there)”
“We came in to sign up for new service it was a fantastic experience. Deandre broke everything down where we could understand what we were getting. He made sure we were all taken care of. Plus I loved how he cared for my new Naval graduate son. You all were awesome. Thank you so much”
10AM - 8PM
6310 Grand Ave, Gurnee“Went in to pick up an online order. Staff was attentive when I walked in and helped me right away. This was my second time here. The first time, the store was very busy and we still received good customer service.”
“My Spanish-speaking mother came to the store last night, but unfortunately no one there was a Spanish speaker. My mom called me over the phone so I could help her translate. William with great pleasure took over my call to help my mom out. He was so patient and helpful to walk us through all the steps to help her activate her phone. He even stayed after close to help with our needs. Definitely would recommend this store and being assisted by Mr. William! ?”
“So I walked in here with the most nicest greet ever and even ask me how my day we had a whole conversation about because I had harsh day and I came in just to change my screen protector and came with 2 new lines!!!!!”