Family Practice in Arlington Heights, IL

“Our grandmother stayed at The Lutheran Home for about four months following her stroke. She has since passed away, but we wanted to recognize the care she received during her time there.

Before choosing The Lutheran Home, I personally toured nearly 30 nursing homes to find the best fit for my grandmother. Overall, The Lutheran Home stood out as one of the cleanest, most well-maintained facilities we visited, and that gave our family a great deal of comfort.

Two nurses in particular, Chinnu and Vahleria, made a lasting impression on our family. They treated our grandmother with genuine kindness, compassion, and dignity. It truly felt like they cared for her the way they would care for their own grandparents, and we will always be grateful for the love and attention they showed her.

Overall, our grandmother was kept clean, comfortable, and safe. There were a few medical situations that required hospitalization, and the staff recognized the issues quickly so she could receive the care she needed. We appreciated their attentiveness during those moments.

That said, there were a few areas where our experience did not match the expectations that were set before admission. During the admissions process, we were told we would be able to use cameras to help us monitor and communicate with our grandmother, and that there would primarily be female caregivers assigned to her. Unfortunately, neither of those promises consistently came to fruition, particularly during evenings, weekends, and holidays when unfamiliar staff members were often covering. While we understand that staffing challenges happen, we would have appreciated more realistic expectations from the beginning rather than promises that ultimately could not be fulfilled. This has nothing to do with the care team, but more so the sales team.

We also hoped the rehabilitation team would be able to push our grandmother a bit more. We were told fairly early on that, at 98 years old, she would not be able to participate meaningfully in rehabilitation. While we understand that age presents challenges, longevity runs in our family, and we believed she deserved every opportunity to maximize her recovery before those conclusions were reached.

Our family visited every single day during the four months she lived there. We were very involved in her care because we wanted to ensure she was comfortable and well looked after. It was an exhausting journey, but one we would gladly do again for someone we love so dearly. The care team did a great job overall. We are thankful for that.

Overall, we are grateful to The Lutheran Home and especially to caregivers like Chinnu and Vahleria, whose compassion made a difficult chapter a little easier. We hope our feedback helps future families and encourages continued improvements for the residents who call The Lutheran Home home.”

“Not sure what the deal is with all of the poor reviews. I've been going here prior to the renovation (~around 2020). Before and after have been good experiences. I've also been to multiple other NCH facilities, all with good experiences.”

“I took my husband to the ED it was packed as usual we got there about 9:30 pm with SOB & dizziness. Right away they did blood work , an EKG & chest xray. With his history they also did a chest CT . We didn't get placed in a room for another 2 hours & it was one of the behavioral health rooms because that's what was available. Dr. Shah came in to see him & after speaking to her for a few moments she stated she wanted a head CT due to the dizziness. She did say he would be admitted because it was a cardiac issue. Unfortunatly we didn't get a bed until almost 3am. But again that's at all hospitals beds are scarce. Once upstairs the nurse gave him something to eat and settled him in for the night. We were on the 3rd floor cardiac unit the nurses Jonas, Laurie & the PCT Maria were heaven sent. They were so good with him especially after his angiogram. They checked up on him to make sure there was no excessive bleeding & even made sure I was comfortable while staying with him. I work in healthcare so I understand the struggles of no beds and the wait. He spent 3 days on the Cardiac floor and was treated extremely well. Thank you I appreciate you and again the nurses & PCT mentioned above are the bomb.com”