Family Practice near Mount Prospect, IL

“I came to Emery Physical Therapy after a car accident for rehabilitation following severe pain in my back, shoulders, and neck. From the very beginning, I felt genuinely cared for and supported. The team, especially Jake and Jennifer, created a comfortable and welcoming environment that made my recovery process much easier both physically and emotionally.

They took the time to carefully design a treatment plan that matched my condition and pace, focusing not on rushing the process but on ensuring real, steady, and comfortable progress. Every session felt thoughtful and personalized, and I always felt that my healing was their priority.

I am truly grateful for the professionalism, kindness, and attention I received throughout my treatment. A special thank-you as well for the thoughtful gift I received—it was a very kind and unexpected gesture that meant a lot to me.

I would highly recommend Emily Physical Therapy to anyone in need of quality rehabilitation care.”

“I was a little hesitant because I had read reviews from years ago that weren’t positive but I had a wonderful experience. The front desk staff was very kind and courteous, and I had a very short wait time and was seen close to my online appointment time slot (which I was able to set up same day). Bianca, who did my bloodwork, was exceptionally professional and clean. She was even kind with all the little anxieties I bring into situations like that. I had a great experience!”

“I highly recommend coming here! The receptionists are kind, welcoming, and very helpful, and the doctors are wonderful. From the moment I walked in, everyone made me feel comfortable. I was able to get checked in quickly, seen by the doctor without a long wait, and finished with my appointment in no time. The office is efficient, professional, and provides excellent care. I had a great experience and will definitely recommend this doctor's office to my family and friends!”

“Great experience today! The staff was kind and professional, and everything went smoothly. I felt very comfortable and well cared for. Highly recommend! Thank you!”

“Dr Osten has been my Primary Care Physician for a long time now and he’s simply fabulous. Office is efficient, staff is friendly and competent. Physician is good listener and manages care well.”

“In office experience was awesome, provider, lab tech and front desk were great. Not a fan of how long it’s taking to get test results back considering I’m waiting for a diagnosis and treatment plan for a moderately painful condition.”

“Our grandmother stayed at The Lutheran Home for about four months following her stroke. She has since passed away, but we wanted to recognize the care she received during her time there.

Before choosing The Lutheran Home, I personally toured nearly 30 nursing homes to find the best fit for my grandmother. Overall, The Lutheran Home stood out as one of the cleanest, most well-maintained facilities we visited, and that gave our family a great deal of comfort.

Two nurses in particular, Chinnu and Vahleria, made a lasting impression on our family. They treated our grandmother with genuine kindness, compassion, and dignity. It truly felt like they cared for her the way they would care for their own grandparents, and we will always be grateful for the love and attention they showed her.

Overall, our grandmother was kept clean, comfortable, and safe. There were a few medical situations that required hospitalization, and the staff recognized the issues quickly so she could receive the care she needed. We appreciated their attentiveness during those moments.

That said, there were a few areas where our experience did not match the expectations that were set before admission. During the admissions process, we were told we would be able to use cameras to help us monitor and communicate with our grandmother, and that there would primarily be female caregivers assigned to her. Unfortunately, neither of those promises consistently came to fruition, particularly during evenings, weekends, and holidays when unfamiliar staff members were often covering. While we understand that staffing challenges happen, we would have appreciated more realistic expectations from the beginning rather than promises that ultimately could not be fulfilled. This has nothing to do with the care team, but more so the sales team.

We also hoped the rehabilitation team would be able to push our grandmother a bit more. We were told fairly early on that, at 98 years old, she would not be able to participate meaningfully in rehabilitation. While we understand that age presents challenges, longevity runs in our family, and we believed she deserved every opportunity to maximize her recovery before those conclusions were reached.

Our family visited every single day during the four months she lived there. We were very involved in her care because we wanted to ensure she was comfortable and well looked after. It was an exhausting journey, but one we would gladly do again for someone we love so dearly. The care team did a great job overall. We are thankful for that.

Overall, we are grateful to The Lutheran Home and especially to caregivers like Chinnu and Vahleria, whose compassion made a difficult chapter a little easier. We hope our feedback helps future families and encourages continued improvements for the residents who call The Lutheran Home home.”

“I've been seeing Dr. Tassler since 1994. He's retired now and I still come here. The staff is very responsive to messages and kind in person. The only drawback is that they don't draw blood here any more. The labs at Endeavor Health are not good so I go to Northwestern Medicine for lab work.”

“This practice is great! Members of our family see Dr. Lane or Dr. Revis. Both are very thoughtful, intelligent and responsive to our needs. Today (a Sunday) my 90 year old mother had an issue and Dr. Lane responded quickly to our message via NorthShoreConnect and I had a prescription for her in hand within 3 hours. This is just the latest example.”

“I have never had any issues at this practice. I have seen several doctors at the urgent care, I've had my mammogram and bloodwork done here as well. All good. Plus, my primary Dr Valeroso is awesome!!!!”

“I've been a patient of Dr. Yokanas for 7 years now. She's one of the best doctors in the area. Yes, the wait time can long, but when it's your she'll still take the time for you. I've had a few major issues with my health and she's always been helpful. And the staff is great.”

“Not sure what the deal is with all of the poor reviews. I've been going here prior to the renovation (~around 2020). Before and after have been good experiences. I've also been to multiple other NCH facilities, all with good experiences.”

“The physician who saw me today for a routine check up went above and beyond. Dr. Doss was unhappy to hear that a previous prescription I had was unaffordable for me, so she took extra time to find an alternative but equally effective prescription option. She also was very attentive in asking about my family history and took extra care after learning that I was adopted to make sure she had an understanding that I was aware of paying attention to any possible inherent conditions and gave me not negative responses, but positive encouragement to stay on top of my health. Social distancing was in full swing at the Deerfield office, and the desk attendants were very diligent in directing patients as such.”

“I took my husband to the ED it was packed as usual we got there about 9:30 pm with SOB & dizziness. Right away they did blood work , an EKG & chest xray. With his history they also did a chest CT . We didn't get placed in a room for another 2 hours & it was one of the behavioral health rooms because that's what was available. Dr. Shah came in to see him & after speaking to her for a few moments she stated she wanted a head CT due to the dizziness. She did say he would be admitted because it was a cardiac issue. Unfortunatly we didn't get a bed until almost 3am. But again that's at all hospitals beds are scarce. Once upstairs the nurse gave him something to eat and settled him in for the night. We were on the 3rd floor cardiac unit the nurses Jonas, Laurie & the PCT Maria were heaven sent. They were so good with him especially after his angiogram. They checked up on him to make sure there was no excessive bleeding & even made sure I was comfortable while staying with him. I work in healthcare so I understand the struggles of no beds and the wait. He spent 3 days on the Cardiac floor and was treated extremely well. Thank you I appreciate you and again the nurses & PCT mentioned above are the bomb.com”