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February 2024 by Jenny M.
Called another PSP to see if they did cat nail trims. They said they did not but this location did. Called this location and spoke to someone who said they spoke to a manager who said they DID do cat nail trims. I asked how to make an appointment since online just said Dog which should have been my clue. She said walk-ins were fine. Drove out of my way to this farther location where I was told no they do not do cat nail trims. Get on the same page so people don't waste their time.
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January 2024 by The Term
This review is solely based on the groomers. The rest of the store is fine. Just a normal pet store.The groomers however are some of the worst I've ever had. I have a 7 year old golden retriever who I took there to get groomed and it was just one of the worst jobs I've ever seen. She was still decently wet. Her nails weren't cut. Her paw pads weren't trimmed. It didn't even look like she was brushed. Yes, I verified that it was what I paid for before I dropped her off.It was so bad that I made them redo it, and it still looked like next to nothing was done over 2 hours later.Not to mention, it was well north of $100. I took her to someone else and for less than $50, it looked absolutely phenomenal.AVOID GROOMERS AT ALL COSTS
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January 2024 by Randy Cassel
The service was awesome, as soon as you entered, asking if I needed assistance finding my items and "YES" I did need help and they were terrific! I went to the larger pet stores in AH first and couldn't find what I was looking for or anyone to help me. Great staff at PSPBG!
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January 2024 by MJ Martinez
They scratched my puppy
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January 2024 by Justin Blankenship
Super friendly and helpful staff, Rob and Sierra were awesome!! As well as the rest of the staff
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January 2024 by roman shegelman
Great friendly service
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January 2024 by Denis Bond
Helpful and attentive staff!
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January 2024 by Mr. Bumble Bee
It's always great when Vip pet care sets up shop!
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December 2023 by M Z.
Love the variety of toys, my dog loves coming here. I just wished they had more choices on stock. I would recommend this place.
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November 2023 by Joeun Lee
Would not recommend this location for the self dog wash station. Went in last Friday to use one of five washes I had on their discount dog wash punch card and was limited to two really smelly, hairy towels after being told that their dryer was broken. The dryer at the stations were not working that afternoon either so I had to take my dog home in 30 degree weather still soaking wet. The shampoo/conditioners they provide are also watered down - will not be revisiting to use the service at this location.
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October 2023 by Bling Beauty
THIS REVIEW IS FOR GROOMING SERVICES ONLY: First and last time coming here. Very disappointing experience. I initially went to the wrong store, which was totally my mistake. I own that. I immediately called the right store and explained what happened and asked if it would be OK if I still came in a few minutes late. The girl who answered was very short and seemingly irritated. I try to be of the mindset that everybody is just doing the best they can, and to allow a little grace for others. Seeing as she refused to acknowledge my apology, there didn’t seem to be much grace or kindness there.I arrived to the store and again apologized. And again, no acknowledgment of my apology - it was as though I didn’t even speak. Customer service toward me aside, they didn’t acknowledge my dog or show any sense of warmth or kindness toward her either. Usually groomers who don’t like people, at least love dogs. I didn’t get the sense from this place that they liked people or dogs.When I picked my pup up, she didn’t even look like she’d been groomed. It looked like they gave her a bath and called it a day. She still had hair falling into her eyes and her coat was as long as it was when I dropped her off. I usually space her groomings out about 8 weeks, but I’m going to have to get her groomed again in a couple of weeks. $75 down the drain.
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September 2023 by Bling B.
THIS REVIEW IS FOR GROOMING SERVICES ONLY: First and last time coming here. Very disappointing experience. I initially went to the wrong store, which was totally my mistake. I own that. I immediately called the right store and explained what happened and asked if it would be OK if I still came in a few minutes late. The girl who answered was very short and seemingly irritated. I try to be of the mindset that everybody is just doing the best they can, and to allow a little grace for others. Seeing as she refused to acknowledge my apology, there didn't seem to be much grace or kindness there. I arrived to the store and again apologized. And again, no acknowledgment of my apology - it was as though I didn't even speak. Customer service toward me aside, they didn't acknowledge my dog or show any sense of warmth or kindness toward her either. Usually groomers who don't like people, at least love dogs. I didn't get the sense from this place that they liked people or dogs. When I picked my pup up, she didn't even look like she'd been groomed. It looked like they gave her a bath and called it a day. She still had hair falling into her eyes and her coat was as long as it was when I dropped her off. I usually space her groomings out about 8 weeks, but I'm going to have to get her groomed again in a couple of weeks. $75 down the drain.
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September 2023 by Samantha Potenza
My 5 month Goldendoodle had her first full grooming session today by Kim! I highly recommend her. I was nervous about bringing my puppy for her first grooming session, but with Kim's patience and explanation, I knew my puppy would be in good hands. Kim even did a test strand with the clippers to ensure I liked the length. She is very thorough and was so kind to my puppy.
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July 2023 by Jeff Swanson
Logan is awesome. Very knowledgeable and helpful. Very clean and well stocked store.
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June 2023 by Ken Li
Took my new puppy in for grooming service and Monica there did a wonderful job. I'm so thankful for her extra effort in accommodating my urgent request for appointment. The assistant manager, Melissa, was there to help with the grooming and she was fantastic. I'm definitely coming back in the future for my pet's supply and grooming needs!
