Quest Diagnostics offers a range of laboratory services including routine blood and urine tests, drug screens, pediatric specialties, and COVID-19 antibody testing by appointment. The location is next to Northwest Community Hospital and operates with specific hours for different services. Appointments can be scheduled online, though the website may need updates for managing appointments. The check-in procedure uses automatic scanning for ID and insurance cards, which require physical copies. Reviews consistently praise the staff for being skilled, professional, kind, and caring. Phlebotomists are described as efficient, personable, and sweet, with specific mention of their ability to explain procedures and make patients feel comfortable, including children and those who are nervous. Technicians are noted for their expertise in drawing blood successfully without leaving bruises. The staff is bilingual, speaking both Spanish and English. The overall experience is reported as very pleasant and efficient, with some flexibility in taking patients earlier than their scheduled time. Customers express a desire to return to the same location and technician for future needs.
Just a check-in kiosk and a waiting room. Tv display who's in line waiting/next. Sheri, was nice and communicated clearly with me.
February 2025
Privacy is an issue at Quest. The technician would not close the door when I requested it, and there was no curtain that I could close to give myself privacy. People undergoing medical procedures — including blood draws — need privacy.
May 2024
The assisting technician was very personable and caring. Additionally, she was very skilled in her job. I needed to do a lot of blood tests and she explained everything, right away found my vein and didn't leave any bruise which is quite unusual for me. I'm in awe.
