Red Wing - Arlington Heights, IL offers a top-quality boot shopping experience focused on customer satisfaction and proper fit. Customers appreciate the knowledgeable staff, who help them find the perfect pair of work boots tailored to their needs. The store provides an excellent service called the Ultimate Fit Experience, where specialists help build a fit system that keeps customers supported, comfortable, and safe all day. Many reviews highlight the friendly and professional employees, who assist in trying different styles and sizes, often finding solutions even if a specific style isn't available in the store. The staff is also attentive to detail, calling nearby stores to hold or reserve shoes, which makes the process quick and efficient. Customers value the comprehensive care offered after purchase, including free oiling, lace replacement, and minor or major shoe repairs. Some mention how proper fitting and orthotic advice significantly improved comfort and reduced pain. Overall, Red Wing Arlington Heights is praised for its friendly atmosphere, knowledgeable team, and commitment to helping customers find the right boots for their job and comfort.
Could give Keith 6 stars if that’s possible! I came in very last minute before the store closed on a Thursday. Though he seemed tired at the end of the day, he made sure to provide the best customer service on earth. Keith deserves a salary raise :)
April 2026
Cam was such a pleasure to work with! He’s very knowledgeable and oiled up my boots and got some new laces for them. 10/10 customer service!
January 2026
So nice that I went twice and bought shoes both times. Thank you for the treat for my feet!
