Verizon's Arlington Heights store offers a variety of services such as mobile, 5G home internet, and business solutions. Customers can schedule in-store appointments online or place orders for convenient pick-up options, including free 2-day shipping and express lockers. Reviews highlight a mix of experiences. One customer faced a significant issue with service disconnection due to payment confusion. After a lengthy phone ordeal, they received exceptional assistance from an employee who successfully restored the service. Another reviewer praised an employee for being helpful and thorough in addressing questions during their visit. The store is noted for its clean environment and ample parking, contributing to a pleasant experience. While many appreciated the friendly service, some suggested improving the sense of urgency among staff, especially when the waiting area is full. Overall, the store's commitment to customer service shines through, particularly in individual cases where employees went above and beyond to assist customers.
We came in looking to switch carriers. And so glad we did. The workers here made sure we were walking out with the best deals. They offered amazing service. Staff was amazing.
February 2026
I went to Verizon in Arlington Heights, IL and met with Daniel D. who was assisting me with my phone issues. He was extremely knowledgeable. Explained everything in great detail so I would understand. Thank you for great service.
February 2026
We bougth new phone twice with Janusz (Jay) and both times were very sitisfied with the service provided by this representative. He was very nice , patient and most of knowledgeable. He is truly an asset to Verizon. The most profassional assistant in this branch. Thank you for your service.
