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“The staff is very helpful and knowledgeable, prompt and informative Very impressed with the customer service. Seems everyone enjoys helping customers find the right parts. Helping by David.”
“The person at the counter(Sydney) was friendly and knowledgeable about replacing car batteries in my SUV. There was a broken part (battery terminal) that need replacement and she and staff replace the broken part, plus put in the new battery. Nice job!”
“It was worth the drive to Plainfield. The customer service was outstanding. They were very busy but got everybody taken care of efficiently. They even carried my battery out. I just had a knee replacement and can't lift. Dan was very helpful”
“I stopped in today to get new headlights. Kayden helped me and provided the absolutely best experience I could have had. He helped in install my headlights, which sounds easy, but requires the bumper of my car to be taken off. He did it all with a positive attitude. I'm a regular person and usually dread having to get anything done on my car, but this was the best service I've ever gotten anywhere.
I should also mention he was multi-tasking and helping other customers while helping me. There should be a very bright future for him at any company and O'Reilly is lucky to have him on their team. Rarely these days do you get customer service like that. Customer for life.”
7:30AM - 9PM
4092 IL-71, Oswego
Battery Stores
“not so great at online orders. never get an e-mail or text when ready. I call after the estimated time and after a few minutes... "oh yeah it's ready".”
“The customer service was great! My old key fob broke and they took the time and searched to find a replacement for me. I really appreciate the above and beyond service.”
“Nice people, prompt truck unloading. Park on the street, check in, when they open the door, back in off the street. The four wheeler traffic mainly know the drill and we're not impatient.”
“Very good and friendly staff like Alan the assistant manager and Jose they have been very helpful for and to me one of the best O'Reilly's we have in illinois keep up the great work”
“Had to drive out from another store to get the part needed from this store. First team member wasn't sure and almost had to leave without the part. Ran into Jose as I was leaving who did everything he could resulting in getting me the right part fast. I appreciate this type of customer service while juggling multiple other customers”
7:30AM - 9PM
255 Roosevelt Rd, West Chicago
Battery Stores
“I came in for a new battery and a man name Julien help me I'm handicapped .I could not leave my car but he delivered it to outside of store to my car .he's a great guy .I hope all other staff is the same .great service .thank you.”
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
“Very helpful testing our van battery, recommended we go back to Napa parts store to see if we had a warranty on it first before we buy a replacement! Not only was the Napa parts store unable to confirm our purchase without us providing a (2 year old) receipt, they didn’t even have the replacement in stock. We wound up back here at Batteries Unlimited and bought a new one, which was in stock. Good service, good advice, many new and used options.”