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December 2023 by Andrea Moore
This location although looks nice is very inhumane! The fact that customers and clients are not able to use the bathroom regardless how long you are made to wait or regardless how long you sit with a banker is ridiculous. The the suggestion to walk or drive to a gas station is absurd! I hope many others speak on this because it is not fair nor is it in line with the core values 53rd stands behind
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November 2023 by Suzy Rodriguez.
I’m so tired of the customer service ! I undertand there is bad days on every human but seriously I close up my business account here one experience after other and now they are not taking your coins ! Get tubes and this specious one won’t take coins at all “ they can’t “ take your bussines somewhere else I swear I’m closing my personal as well
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August 2023 by Pamela Rudny
Great bank!
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January 2023 by Jon F.
The branch is good. It's the bank that's the problem. We have our mortgage (and other accounts) with 5/3. We make advanced payments on our mortgage, a month sometimes two, in advance. They continually put the money toward "curtailment" instead of the actual monthly payment. Payments are made through the app and it's pretty clear, "make mortgage payment". Gets screwed up most of the time. Was in the branch 2 weeks ago, got stuff straighten out. Made another payment a few days ago. Screwed it up again.
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April 2022 by Isiaah Reyes
Honestly love the assistance and customer service that I recievw from here. I've been backing with Fidth Third for almost 5 months now and they have not let me down once. Manuel the Personal Banker is a huge help and is always checking in on his customers as well as goes above and beyond with giving options to help his customers. I highly recommend banking here and if you do ask for Manuel
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February 2022 by Jaci Y.
Good bank and customer service. They really go all out for their customers. I say give them a shot as a New bank you won't regret it.
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November 2021 by Tim H.
I've been with Fifth Third all my life. The only bank you'll ever need. Everyone is always so cheerful and helpful.
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January 2021 by Akiya C
I was at the location on Ogden in Aurora. The address is 2998 Ogden Ave. I was at the bank at 1:55 drove to the drive-through, all signs were closed. When I pull back around the front, the guy was locking the door. I knocked on the door and mentioned that the bank should not be closed until 2 PM, he signaled me to go away as if I was nobody. I said that I was calling corporate and ask for his name, he hide his name tag, stared at me and walked away. A girl came walking out at exactly 2pm to go home. I sat in my car to call corporate. I was on hold for too long and drove away while still on hold. Someone answered shortly after and asked me the address so I drove back around because I wasn't too far. I got out of my car looking for the address on the door and he came out between the double doors and started recording me and my Car plate as if I did something wrong.I'm not as upset at the fact of them closing early as I am with how I was dismissed and treated like I did something wrong with no explanation. He could've made up a reason for them closing early and I would've been fine. But he just waived me away as if I was nobody. I am a customer and was treated like a criminal. It’s Christmas and I was trying to access a little cash to buy a gift for a loved one. Communication goes a long way, and that’s not waiving someone away like an animal. I would like the video of me and my car deleted from his phone immediately and for the staff to be coached on customer service, and proper branch closing procedures... In today’s world, I can easily say that I felt a bit discriminated against because Im a black woman, wearing a head scarf, with sweats and tennis shoes on, and wonder if I was of another race, dressed differently, if that would’ve made a difference in how I was treated, but I won’t pull that card because our country has already been through enough. However; this team definitely needs to be coached on proper customer service and not taking it upon themselves to set their own business hours because they want to go home early. I’ve never had a good experience here, but it’s never been this bad. The service experiences I have had, speaks to the expectations and leadership of their direct manager, and because the guy hide his name, I don’t know who to make a complaint against.
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November 2020 by Justin Blackwell
Very poor customer service. I wasn’t greeted walking into the location. Staff walking around joking and laughing when I was in need of help. I waited 1hr before being able to make a simple transaction. Management needs to be contacted. I won’t be coming to this branch anymore.
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January 2020 by Milad Khamisi
Ray Amra misled me and lied to me. It was the worst customer service ever. When I confronted him, he denied the whole thing. Not to mention that I had to wait 1 month to see him and then waste my time. I don’t appreciate people who don’t value my time.
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December 2018 by Mili Ivancevic
Came in here to open a new account and Patricia was amazing and helpful! She has wonderful customer service and is very personable. She made the process very simple and smooth. Looking forward to continue banking with her! Thank you so much!
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July 2017 by Jeremy Thomas
This branch is always helpful and greets you by name. Friendly and professional.
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June 2017 by Preston L
You know, I've had my problems with this bank before. That being said, I have with Chase and others as well. One thing that stands out however are the people at this specific location. Always very friendly, polite, and they remember you which is rare in a relatively populous area. Nilesh (spelling error?) always puts a smile on my face somehow. To me, banking is banking is banking, but these folks make it enjoyable.
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November 2016 by Paris Campbell
Fifth thrid bank is a ripoff they train there employees how to rip you off they tell you the things you want to hear and they talk so fast you cant even ask questions when you ask questions they lie but never answer the questions you ask
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January 2015 by Gigi R.
I have been banking at this branch for a very long time. The manager, Jenny is absolutely an excellent person to do business with. She is very knowledgeable and simply put...gives excellent customer service. I've had interactions with all of their staff and they have never disappointed. I quickly am greeted when I enter and although sometimes I have had to wait, once its my turn I am thanked for my time and my transactions handled quickly.I'd say my only complaint is their sometimes lack of staff, although I have to say that I've noticed that it's the same in just about every bank I visit. THIS IS BY FAR MY FAVORITE BRANCH
