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February 2024 by Milton Vargas
Manager Selena and Michelle front desk are on top of everything. They both are very pleasant on the phone and in person. Selena went above and beyond to get me an earlier appointment to have my car fixed because the door was not closing properly and she was concerned water leaks if rain. Thanks both of you for your help.
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January 2024 by Alejandro Camargo
Serviced body and paint work on my car (through my insurance) at this Gerber location. I initially was estimated a month timline when I dropped off at the end of December. I was concerned with the timeline but a week and half later my vehicle wad ready for pick up.Michelle and Jim were great to work with throughout the process. My car came back good new and even got complaints on the shine my car had after pick up.
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December 2023 by Vickie Murray
Excellent place to go too to get your car fixes
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December 2023 by chasinglight
I had my car repaired at Gerber Collision & Glass and they did a great job! 100% satisfied with the work and how I was treated as a customer. Jim sent regular updates so I knew what was happening and Michelle went took complete car of the car loaner process. They made the entire process it easy and seamless. Thank you Jim and Michelle and everyone at Gerber! I would definitely recommend you to family, friends & neighbors!
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December 2023 by Kevin Webb
2023/11/14 - I took my car in for an estimate on Friday, Nov 3. I was told the estimate would be done Sat or Mon at the latest. I called multiple times on Fr, Nov 10 and was sent to the national service center and on hold for over 10 min with no one answering. I called again on Mon, Nov 13. I talked to someone at the location but then put into hold hell for over 5 min and then forced to voicemail. I left a msg with my frustration with waiting for an estimate and not being able to talk to anyone. I received an email hours later with my estimate.Previous times, years ago, I didn't have this issue, so I am not sure what is going on this month.
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June 2023 by Susan Clark
I have not received an email with a quote of estimated costs, which it has been a week. Taking too long
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June 2023 by Maria Vargas-Salazar
Very bad service and unprofessional people working there. I sent photos to the insurance company and they were trying to make estimate off pics instead of sending an actual person to see the car and make an estimate. I told insurance company I prefer an in person estimate and they sent me a list of 20 places to go to. I chose Gerber on New York street as it’s was one of the closest ones.I show up and was told I needed to make an appointment for an estimator. One week later I show up to meet with estimator. The estimator and I discussed the damage and he took pics. I had to make another appointment to drop off the car for work about two weeks later!I received no phone calls. Only texts saying 1. We received car 2nd one week later saying they received part for my car 3rd saying car is not done maybe two days later we will let you know. Then 4th saying car is ready needs to be washed we will let you know know when it’s ready for pick up. Two days later I was told it’s ready for pick up. They had my car for almost three weeks.I go today to pick up my car and as im waiting for my estimator who is dealing with another customer.The estimator walks it and starts yelling “that guys gave me so many motherfuckers”. Then clerk motioned that there were customers in lobby and he stopped and walked away.About 5 min later he comes around with my car and before I even open the lobby door I can see my car is still broken.His excuse is that they fixed what the insurance told him to. Not what I discussed with the estimator.So basically I am not the customer.I was so furious because he wasn’t listening to me so I asked to speak with his supervisor.A very nice Hispanic gentleman came out and actually heard me and explained to me what had happened. He doesn’t understand why no one called me or why the rest of the damage was not included in the report.He acknowledged they dropped the ball.Then the first guy came out and try to argue with me again and I told him to walk away from me that I didn’t need his help anymore as I was already speaking to his supervisor and I didn’t need to deal with his poor attitude.My car is still not fixed. I have to call back the insurance company and find another place to take it to.If they would have called me initially and told me the discrepancy in what I was requesting verses what the insurance was telling them we could have fixed this problem then and I would have been happy picking up my car. But they didn’t and I drove off with a broken car still. Very unprofessional and argumentative employees dealing with their customers is not productive to maintain happy customers. I do not recommend this business as they clearly don’t work for the customer who chose them rather the They work with the insurance companies trying to save money.Do better.
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May 2023 by Jerome Scherwin
I was in 3 weeks ago to get an estimate on my vehicle. When I called they told me I should see the estimate in a couple more days that they are a little behind!! After sending emails and phone calls I still don’t have a response. I guess they don’t want my business so I’ll bring it elsewhere.Services: Auto glass repair
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March 2023 by Laura Rodriguez
Highly recommend!! They were awesome nd kept me informed about my vehicle's progress nd did a bang'n job on the repairs nd detail work; my vehicle was so clean I felt I was in a new suv.. ❤️
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March 2023 by Kus Lama
This was my first and last visit to this facility. I had been scheduled in 40days to get repaired after getting estimate. They are such a irresponsible to update their work on vehicle. My vehicle was in their facility and they were extremely slow to get it done. I really disappointed with Gerber-collision and Glass.Service: Body & Trim
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February 2023 by Willie J.
I have had a great experience with Gerber I have had a vehicle there I had insurance issues with car Gerber worked with me on payment and helped me through process to make things easier and now car is being worked on to get it back to mint condition thanks. I recommend Gerber to all of you to resolve your problems. The people are great to work with.
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February 2023 by Shawnte Cook
This was my first and last visit to this facility. The nearest appointment out wasn't until the middle of March, and my car was not thoroughly checked out. The gentleman told me he wasn't authorized to do it, and ultimately, I wasted my time. He only took pictures from the outside, which was the least of my issues. My concern was making sure my car was safe to drive on the road. I will never return to this place of business and will certainly share my experience.
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February 2023 by Tiffany Rogers
Excellent service! The repairs on my vehicle were completed promptly and with care. Jim was wonderful and thoroughly explained everything (even providing routine status updates). Also, a special thanks to Michelle, who scheduled the appointment and coordinated the rental. Highly recommend!Service: Body & Trim
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December 2022 by Peter Schimmel
Gerber Collison is the worst, do not do any business with them. All you get is the run around. I am still waiting for my car to be finished.I have to give them a 1 star rating to post this review, it should be a zero but that is not an option.
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December 2022 by Peter S.
Still waiting for my car to be finished. Gerber Collision is the worst, do not do any business with them. All you get is the run around with them.Again I have to give them a star to post this review, it should be zero but that is not an option.
