Johnston & Murphy is a highly acclaimed business that provides exceptional customer service and high-quality products. Customers consistently praise the store's staff for their professionalism, knowledge, and genuine care for the customer experience. One customer, a Catholic gentleman, was particularly impressed by the assistance of an employee named John, who not only helped him find the perfect shoes but also engaged in a genuine conversation about their shared faith. Another customer, visiting the Chicago Premium Outlet store, had a similar experience, with the store team, including Assistant Manager Chris, providing outstanding service and attention to detail. Customers repeatedly express their satisfaction with the fit and design of Johnston & Murphy's shoes, noting that they feel as if the shoes were made just for them. The brand's ability to appeal to both traditional and new generations is also highlighted, with one customer stating that they love the new designs. Overall, Johnston & Murphy is praised for its excellent customer service, high-quality products, and the staff's dedication to ensuring a positive and memorable shopping experience for all customers.
Love the Tanger outlet mall store, Michael Karsten gives Rockstar service. He went out of his way to help us.
July 2025
5 stars for frank! Great customer service.
Thank you!
May 2025
Great customer service experience. Was greeted by all the staffers. One of the employees named John was very helpful and provided me with some advice on pairing dress shoes with my suit.
