Rotech of Aurora provides medical equipment, including CPAP machines. Reviews highlight exceptionally caring and compassionate delivery drivers. Multiple customers specifically praise a customer support person named John for his incredible, patient, and knowledgeable service. He is described as helpful, thorough in explanations, and going above and beyond, which is considered the saving grace for the local office. However, significant criticisms are consistently noted. The company has very poor telephone accessibility, with great difficulty getting through to anyone. The nationwide service center cannot answer questions and directs calls back to the unresponsive local office. Company policy is frustrating, as they will not provide any invoice or itemized statement before charging for equipment, forcing some customers to drive long distances to resolve issues in person. Without the exceptional service from individual staff like John, many customers state they would rate the business very poorly.
I brought my Cpap in for an evaluation today. I have been having trouble with the humidity factor, and my machine is only 6 months old. John took care of me. He was punctual for our 10 a.m. appointment, polite, listened to the problems I've had, checked everything out, and gave me a new machine. This was a very positive... read full comment
February 2024
They have the best delivery drivers - Darnell and Anthony are incredible! So caring and compassionate. Also kudos to Dante, he’s been able to help me resolve a complicated situation to make my life 100 times easier.
February 2024
Thanks to John Prentice for setting up my new Cpap machine and helping me to get the order approval. Thanks again John!
