-
May 2024 by sal arenella
It’s never too late to resolve issues Old Second knows how. The branch on North Avenue in Chicago is very customer friendly and speedy.Thank you for reaching out to me to solve my complaint glad to continue to do business.
-
May 2024 by Bernard Wandicksr
The representative Connie was a delight to speak with. She was very professional and she resolved my issues exspeadaly. Thanks for having such a great worker!!!
-
May 2024 by Jannie Bee
Helped me with my problem quickly. Thank you.
-
May 2024 by John McGuire
Exceptional performance and service by way of the Second National Bank Team. A shout out to Nansi in particular for the solution of rectifying a couple of items regarding the services provided by the bank. Devlyn gave assistance also. Generally speaking this team although I'm remote from their office locations, is quick to respond and very professionally driven to solve issues quickly. I'm not easily impressed but you can't overlook their zeal in providing excellent customer service and bank services satisfaction. Please have someone call me regarding your current savings account rate offerings. Blessings JMAC ????
-
May 2024 by Rob Mueller
Connie was awesome! Easy to transfer money
-
May 2024 by Mark Washford
Excellent service - very knowledgeable
-
May 2024 by Dock Yancey
I called Old Second Bank to request a new ATM card for my mom and the representative who help me was named Connie. She was very respectful, very professional and very patient when it came to having to speak with my mom. my mom is 93 years old and have difficulties hearing and Connie was able to extend all her patience and courtesy expected from professional under these circumstances, so I really appreciated her concerned and ability to rectify the issue. Very Satisfied! Thank You Connie.
-
May 2024 by Donna Patterson
Sherry was extremely patient through many glitches of online banking. She even gave me a follow up call to be sure everything was working. Sherry was an extremely competent and sweet woman and a pleasure to work with. She is certainly an asset to your company!
-
May 2024 by Mark Sollenberger
She was very kind and super helpful!
-
May 2024 by Marilyn Treiber
Connie was very patient and helpful with me and solved my problem very quickly.
-
May 2024 by Ml Ivy
Professional, friendly, great service
-
May 2024 by John
To start, someone ran up hundreds of dollars on my lost debit card. I was really worried about it because I needed the money that was taken from me. Old second and Nina did a great job handling this situation for me and they will take care of their customers.
-
May 2024 by Heather Janisse
I spoke with a customer service representative named Connie who helped me kindly and efficiently after I locked myself out of my app! Amazing service!!
-
May 2024 by Deborah Templjn
Thank you! great help
-
April 2024 by Ana Perez
Connie was great! Communication was clear and quick!
