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8:30AM - 6:30PM
3900 Gabrielle Ln, Aurora
Post Offices
“They went above and beyond. I had an order being delivered from California and I noticed on the email receipt that the shipper sent it to the wrong address. I was told it would be returned to shipper and then I'd have to wait for the shipper to ship it back again to Illinois. I went to the post office and told them about my issue and they said they would do their best to halt it. I received a call the day of delivery and they said the driver was in route and was sent a message to deliver that shipper item number to my correct address and they postman came and asked is this yours. He told me he got a message that the address was incorrect on the package. Thank you soo much for handling this in such a quick and professional matter. Saved me another week of waiting. I highly recommend USPS of Aurora.”
“Always friendly and helpful staff when I have come in. It's discouraging that the post office doesn't carry post cards anymore. That is why the rating isnt perfect”
10AM - 12PM 12:30 - 4:30PM
6S404 Old Eola Rd, Eola
Post Offices
“I hesitate to comment about this little post office, tucked away in sleepy Eola, because the word just might get out that there isn’t a more friendly, competent, and thoroughly wonderful experience to be had throughout the entire United Postal system than right here! Thanks to Adrianna, my packages are always delivered with care and in an expedited fashion. If only all of USPS functioned this way, what a wonderful world it would be. Keep up the great work!”
“Just left this post office. Needed to package and mail some items. I have minimal experience. Each woman behind the counter was awesome. I only got two names, Laura and Rachel. There was also a really sweet man in line who offered me assistance.
Thank you all for your kindness and patience.”
10AM - 1PM 1:30 - 4:30PM
11 Cannonball Trail, Bristol
Post Offices
“Paul is by far the best postal worker I have ever interacted with. I go out of my way to do all of my USPS business at this location. Thanks for the friendliness and the excellent customer service!”
8:30AM - 6PM
1899 Village Center Pkwy, Montgomery
Post Offices
“We took my mother in law and her sister to get their passports here and the lady's in the front were both absolutely amazing . Some of the best customer service I've seen in a long time . Tara helped us and walked them through the whole process . Thank you Tara !! You went about and beyond . - The twins and family .”
“Thank you!!! Justin, Mike and other Mike lol. I'm a see something say something kinda of guy and I see stellar perfect customer service each and every day from the team at Sugar Grove.”
“Had to go and complete a Change of Address in the office, parking was easy to find. Only one person was ahead of me but once a line started to form they were very quick to open another kiosk. Very polite and everything took less than a minute to complete, quick and painless!”
“Nice friendly neighborhood Post Office! The people are always pleasant, helpful, and call the regular customers by name. Amanda cleans the lobby on her own time! That’s 5-Star customer service.”
“So last week I had a package that said it was delivered but wasn't and I went into the post office and they handled it great I didn't have to wait too long they contacted the delivery driver and he actually went retrieved it and put it in the mailbox”
9AM - 5:30PM
1130 W Washington St, West Chicago
Post Offices
“Went in to get my passport and had a great experience! The staff was friendly, efficient, and walked me through the whole process. I had everything I needed thanks to the helpful instructions ahead of time, and the appointment went smoothly. Super impressed with how organized and quick it all was—thank you!”
“Jennifer, the clerk at the Geneva Post Office went out of her way to reach out to another postal facility regarding a certified letter that was mailed to me June 23, 2024 and I have not received as of July 7, 2025. She sent at email to another postal facility asking them to investigate this issue and to reply to her email with their findings as soon as possible. Thank you Jennifer.”
8:30AM - 6:30PM
500 N Randall Rd, Batavia
Post Offices
“Truth is, I can’t really say much about the desk people; I never had to interact with them. But me and my toddler are regulars here due to my little resale shop I have online. Anyways, we always have a good experience: never a line, always able to process and ship my items quickly with the kiosk(super easy to use) , which my son loves . And he loves coming here with me, so overall, 5 stars!”
“Overall, my experience with this Post Office has been excellent. My daughter and I recently applied for our passport books here, and the process was smooth, comfortable, and efficient. Antoinette stepped in to assist us while the regular passport clerk was helping another customer, and she was wonderful—friendly, knowledgeable, and so personable that she made us feel like we were being helped by a good friend or neighbor.
Having grown up in New York City and lived in several states along the East Coast and down to Florida, I can honestly say this is one of the best Post Offices I have experienced. I have never had a problem coming here, getting what I need done, and leaving satisfied. The employees are consistently working and moving, they know their jobs, and I especially appreciate that they actually interact with customers, laugh, joke, and seem to enjoy working together.
There are only a few areas I believe could improve the experience: better air conditioning, especially during hot summer days and heat waves; a small bench or seating area for seniors and customers with mobility limitations; and better staffing coverage during peak hours, particularly lunchtime and after work. Like many Post Offices, breaks and lunches sometimes happen during the very hours when customers need the most clerks available. Having additional coverage during those times could help keep the lines moving even faster.
Other than that, this team deserves recognition. And while I’m sure some customers have had less-than-perfect experiences, after reading some of the reviews, I have to say, with a little humor, that I think we may be a bit spoiled here in the Chicagoland area! You have Post Offices that stay open late and even locations open seven days a week. Coming from the East Coast, I had never heard of such a thing! Sometimes you don’t realize how good you have it until you’ve experienced the difference elsewhere.”
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“I had a package to send out and needed to complete a change of address for a recently deceased family member. Greg was absolutely fantastic. He gave me all of my options for sending the package and ensured I filled out the change of address form correctly. Thank you, Greg!”