Public Storage in Aurora offers a convenient and free reservation process with no commitment required. Customers can choose an online eRental to skip the counter and go straight to their unit. The location also provides the same personal attention it has offered for nearly 50 years. Reviews consistently highlight exceptional and top-tier customer service from the staff. Multiple customers describe the team as warm, welcoming, extremely patient, kind, professional, and genuinely caring. Staff members are noted for going above and beyond to make the storage process smooth, manageable, and stress-free. They take time to clearly explain all options, answer every question thoroughly, and ensure customers feel confident and well taken care of, never making them feel rushed. Specific praise mentions a "spectacular" demeanor that improves customers' days, with service described as "paramount" and an absolute pleasure. One reviewer called it the best customer experience in a very long time, noting the staff truly listens. Another customer, facing severe financial hardship, shared that the manager was kind, generous, and went above and beyond with a humble and big heart to help them keep their storage, making the overall experience more than amazing. The helpful staff ensures customers are satisfied, treating them with respect and making them feel they matter. This location is recommended for anyone seeking storage with patience and care.
The property manager Nason is by far the nicest and most professional person I’ve dealt with in the service industry in recent times . He is an excellent representative for Public Storage.. Only wish that more people in the service industries had his demeanor.. Thank you for your excellent service!!
August 2025
Nason was amazing, professional doesn’t being to explain the top tier customer service and dedication…
August 2025
It’s freaking awesome. I can open gate from my phone
