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“Long time verizon customer but decided to switch carriers after repeated service issues. Lisa was a delight to work with!
Her as well as the assistant manager (Jon?) where both so wonderful and knowledgeable. I really appreciated the time and care they took to explain everything to me. Couldn't have asked for a better experience from start to finish!”
“Walked in the store to replace a zagg screen protector and couldn’t have been more pleased!! The gentleman, Paul was professional and courteous and quickly serviced the phone while I waited, less than 10 minutes. Thank you for the excellent customer service! ?”
“Aimee was very knowledgeable about all the products.
I needed a data plan for my business mobile hotspot.
And she took the time to explain the service and plans to follow in a few days.
Highly recommend and I will be back.”
“Michael Buck extremely helpful and helped save the day when my phone had water damage and gave instructions on how to file a claim for a new phone. He went above and beyond to help ensure all my data was saved and had he not helped all would have been lost. Such a great customer service experience!!”
“I went to boost mobile to try to connect the phone and they helped me a lot and they are very professional in what I recommend this place to everyone who wants another phone”
“We came to AT&T the day after Christmas and hands down the BEST service! Gaby was so kind, informative, and helpful. She went above and beyond to even check our current account to see if there are opportunities for savings. Gaby has a warm and welcoming demeanor, just overall someone you can ask questions to and joke with. I highly recommend this location for all of your ATT needs.”
“Awesome service! Najeh and Cecy customer service care is top notch. They made me feel welcomed and like part of the family all while providing the best service. Lifetime customer just because of both of these wonderful people.”
“Rick has the best customer service. We went to the Crystal Lake location and didn’t have a good experience. Decided to drive out to FRG and were very happy with the customer service Rick provided. We will now make this our go to location.”
“We are very grateful to Chris A. for helping us upgrade to a new phone and update our account.
He worked hard to get us the best deal and easily flexed our priorities. This is my new favorite store! Fantastic customer service.”
“Nick helped us get new phones and he was Very helpful, kind, informative, and funny. He made this process seamless and we were able to leave the store within 30 minutes. Highly reccomend!”
“Krystal, the new store manager, was amazing! She lowered my bill and made the whole visit easy and super helpful. You can tell she really cares. Keep her around!”
“Great customer service! ? Dave was very helpful and kind; he greeted me right away and helped me replace my son's sim super fast. He also answered all the questions I had. Thank you.”
“I went in with a Nintendo switch that was having problems with the screen due to water damage and they were able to get it working right again for a very reasonable price”
“Jose was awesome ...so helpful and patient he walked me through the whole process of switching to new upgrade my new phone. I've been a cricket customer for 6 years and no one at cricket ever took time to help me so much! Thanks Jose! We will be back”
“Got a new Apple Watch Ultra from Aurora and she was amazing!!! Smoothest process ever in a mobile service store. Team seemed to really enjoy their work snd each other.”
“A late post but wanted to share, had such a wonderful experience at this store last week. Raphael was very kind, professional and helpful to say the least. Not only did he help me upgrade my current phone I also saved money on my bill. It's not every day you run into sales representatives that make you feel wonderful about a purchase/service and go above and beyond to help their customers. Will definitely be sticking to this location from now on!”
“Ivan was very helpful. He helped my husband who was having issues with his phone . He also suggested some other apps . He took the time to customer service him. I really appreciate that kind of Customer Service in today’s society. Thank you Ivan again.”
“Best customer service I’ve had in a long time! I work retail and know how hard it is to help multiple people and keep a smile on your face. Jose is a pro especially with only being at the store for 6 months. He single handily helped 8 people with multiple problems or just a simple payment. He had all the info and answers for every single person including myself. Great job this guy needs a raise!”
“I have been in the Cricket location in Palatine several times and Ana has always been very pleasant, helpful and efficient! No matter what issue/question I arrive at the store for, she never makes me feel inept or inadequate! I'm also quickly in and out when I need to make an in-store trip! Love our Palatine Cricket store!”
“For many years now, our purchasing process with DVD Overseas has been successful from the initial ordering to the fulfillment of the order. We are very satisfied with DVD Overseas' customer care. We appreciate their attentiveness and care to process our orders in a timely fashion with great direct communication. When a product was out of stock, they reached out to us with other product options, and even price-matched as necessary. As always, it's a pleasure working with DVD Overseas and we look forward to continued successful ordering!”
10:30AM - 5PM
920 Villa St D, Elgin
Mobile Phones
“This place is awesome great customer service by Jessica. Not only that she helped us with all the issues she was also kind enough to explain everything to us in full detail. Got a phone for my sons birthday Jessica actually went the extra mile great customer service great atmosphere great place to do business with. If you are shopping for a phone and for great customer service please visit this location lots of other Boost Moble‘s are not the same this one takes the cake thank you again Jessica for your time and your professionalism.”
“I’ve written maybe 5 reviews in my life, but this is one I HAVE to write. The Verizon Hoffman Estates location is the very best of the best! The manager, Jesse, knows his stuff! He’s helped us; he’s helped my elderly parents. We’ve added lines, changed phones, ported over numbers, you name it. He explains everything clearly: options, the steps we need to follow, and what to expect. He’s patient, kind, and fun to work with! His crew is so helpful, too. (Shout-out to Jacky!) With as much as we rely on cell phones, it’s essential to have someone to trust. Jesse is that someone and his store is that place.”
“Excellent service!! They fixed my broken phone screen for a much better price than I was quoted at a lot of other places. Very honest being I know nothing about how much it should cost. Makes you wonder about the other places that quoted me hundreds more.”
“After having multiple bad experiences with T-Mobile’s virtual setup and other stores, I came to this location for a complex business account setup. That’s where Luis & Sig completely changed the experience.
Luis spent an incredible amount of time helping me through a setup that was anything but simple. I had to come in many times due to the complexity and strict requirements, and every single visit Luis was extremely helpful, patient, and professional. He never rushed me, always explained things clearly, and genuinely cared about getting everything done the right way.
Sig was also friendly and supportive, and Luis truly went above and beyond. This is honestly one of the best customer service experiences I’ve ever had, not just with T-Mobile but anywhere. If you have a complicated account setup or want someone who actually knows what they’re doing, ask for Luis & Sig — you won’t be disappointed.”
“This has been the best T-Mobile location/provider location I have ever had the pleasure of dealing with. I had the strangest issues going on with my phone, but Michael , the store manager not only helped me to resolve a very complicated issue but stuck through it to the resolution which came a few days later and was extremely helpful and communicative throughout the entire process. If you need anything from T-Mobile, I highly recommend this store!”
“The ladies here are very helpful and patient the couple times I and the girls were so kind to even help me make a new email account my old one was getting so much junk.”
“Walmart is often well-organized, making it easy for customers to navigate, and the prices are generally affordable, which is one of its main attractions. The grocery section typically features fresh produce, dairy, and meats, although some stores may have variability in quality.
Customer service can be hit or miss depending on the location, with some stores offering helpful staff while others can feel understaffed. Additionally, checkout lines can sometimes be long, especially during peak hours, though self-checkout stations help alleviate this.
The in-store atmosphere is usually clean, though some stores may struggle with keeping aisles tidy due to the high volume of shoppers. Parking is typically ample, and the convenience of having a wide variety of items in one place makes Walmart Supercentre a go-to for many shoppers.
Overall, it’s a solid choice for those looking for convenience, variety, and competitive prices, but the experience can vary depending on the location.”
10:30AM - 4PM
920 Villa St, Elgin
Mobile Phones
“I am a long time Metro customer, and that is due to the service, and experience at this location. Many thanks to Josoe, and Joel for their help today getting my phone switched over. You guys are great!!”
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“Took my Mom in to replace her iPhone 13 with a 15. Only one person working on Sunday, and they were helping another customer, so asked us to come back in ~30 minutes. When we returned, a couple other folks had come in, but they honored our pace in line which was nice. The person helping us was efficient, knowledgeable, and professional, and we were in and out with the new phone setup (including new case and screen protector) in about 25 minutes. Not a bad idea to make an appointment before you come in, but definitely recommend this store”