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March 2025 by Steve Tripp
The office was very helpful and friendly. An excellent experience and I have recommended them to others. Nice to get excellent customer service, that is hard to find theses days.
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May 2024 by Carol Bletz
I have banked with First American Bank since 1983 when I moved to the area. The staff both in person and on the phone have been very professional and courteous. You don't have to go through a bunch of voice prompts when you call i.e. press 1 for this press 2 for that. I recently had an attempted fraud on my identity through my Apple phone, fear that they got my account information was #1. First American helped me open new accounts, transfer monies and reestablish my direct deposits and auto bill payments. It was a process for sure but they helped every step of the way.
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March 2024 by JESUS CANO
Laurie facilitated the HELOC application process with exceptional ease. As someone entrenched in the accounting field, navigating Tax Season often presents challenges in stepping away from the office. However, Laurie's accommodating approach shone through as she graciously conducted the closing right in my office. Her professionalism and convenience made the entire experience seamless and stress-free.
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December 2023 by Professor H
Christine Bowers, is the best, she helped out so much. We needed a one specific month transaction, so we can submit to the home lender, and she was able to do it, and other branch in Bloomingdale were not able to do it. I was so mad that I wanted to canceled my account, but not anymore, thank you so much for the great customer service experience. She deserves a raise ?
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December 2023 by Niz H
Christine Bowers, is the best, she helped out so much. We needed a one specific month transaction, so we can submit to the home lender, and she was able to do it, and other branch in Bloomingdale were not able to do it. I was so mad that I wanted to canceled my account, but not anymore, thank you so much for the great customer service experience. She deserves a raise 👏
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March 2023 by meryl
We are very happy we decided to go to First American. Our banker, Kevin, could not have been nicer. Professional, returned phone calls, and worked hard to get us everything we needed. The staff is friendly and helpful. Great bank to be with.
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March 2023 by meryl pomerantz
We are very happy we decided to go to First American. Our banker, Kevin, could not have been nicer. Professional, returned phone calls, and worked hard to get us everything we needed. The staff is friendly and helpful. Great bank to be with.
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October 2021 by ALL STATE ENTERPRISE
I love the management in the Bartlett branch.
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July 2021 by Bren L.
It's with much disappointment I have to give my bank and favorite branch a poor review. I have been on disability since before June and have not been able to keep up with my savings account (required) minimum balance of $100. So I've assessing a $5 fee every month. I spoke to a banker over the phone yesterday to ask about closing my account. I was told (without even asking) that they would close my account prematurely without charging me the $50 fee they typically pass on. Cool right!? So I went in to the branch today to officially close the savings and the manager said "No..." I reiterated what I was told over the phone. He said "yeah I know, I got an email about it. I also told them we wouldn't be able to accommodate that request." No apology- nothing. It would have been nice to at least have gotten a phone call to let me know. I told him once I get back to work and have my ducks in a row, I was closing all of my accounts. He said "okay". Still no apology. I've been banking with them with them accumulatively about 20 years. That's going to end very soon. What people do and say is a reflection of themselves. I cannot work with a bank that changes their mind, telling me one thing and then another. Liars!!!
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October 2020 by Ed G.
This is a classic if I could give it zero stars I would. Since there is no corporate posting this will have to be posted on all the individual banking areas. Had a charge that did not belong on my account. Called customer service, and let me say the one thing they do not provide is service, to try to get some help. Basically got absolutely nothing, was told it could take up to two months I had three different forms to fill out and a bunch of hoops to jump through. I think it would've been easier if they would've just told me to go screw myself and hung up the phone. I have been banking with them for over 30 years now, this is the first time I can recall having any kind of dispute on my debit card and unfortunately I realized at that point I was on my own. I would definitely recommend using a more reputable bank who supports their customers when they have an issue. I'm just glad it was not a large sum of money that would've been tied up for two months.
