First American Bank's branch at 970 S. Route 59 in Bartlett, IL, offers a wide range of banking services, from opening checking and savings accounts to applying for mortgages and business loans. The friendly and professional staff provide personalized assistance, whether in person or through online and mobile banking. Customers praise the bank's efficient service, with no frustrating voice prompts when calling. When faced with attempted fraud, the bank promptly helped one customer open new accounts, transfer funds, and reestablish direct deposits and bill payments. Another customer, an accounting professional, appreciated the accommodating approach of Laurie, who conducted a HELOC closing right in the customer's office, making the experience seamless and stress-free. Christine Bowers, in particular, has earned praise for her exceptional customer service, going above and beyond to fulfill a specific transaction request that other branches could not. Overall, First American Bank is highly regarded for its professional, courteous, and helpful staff, who strive to provide a convenient and stress-free banking experience for their customers.
This is another great First American Bank branch. Had to stop by last Monday and the staff was very friendly and helpful with helping me manage my account.
January 2026
Eric was very professional, eager to help and explain everything. When I was having some tech issues setting up the rest of my account , I came in and was directed to Matt who knew exactly how to help me. Thank you to both of you...I had a great beginning with First American Bank!!
March 2025
The office was very helpful and friendly. An excellent experience and I have recommended them to others. Nice to get excellent customer service, that is hard to find theses days.
