First American Bank's branch at 970 S. Route 59 in Bartlett, IL, offers a wide range of banking services, from opening checking and savings accounts to applying for mortgages and business loans. The friendly and professional staff provide personalized assistance, whether in person or through online and mobile banking. Customers praise the bank's efficient service, with no frustrating voice prompts when calling. When faced with attempted fraud, the bank promptly helped one customer open new accounts, transfer funds, and reestablish direct deposits and bill payments. Another customer, an accounting professional, appreciated the accommodating approach of Laurie, who conducted a HELOC closing right in the customer's office, making the experience seamless and stress-free. Christine Bowers, in particular, has earned praise for her exceptional customer service, going above and beyond to fulfill a specific transaction request that other branches could not. Overall, First American Bank is highly regarded for its professional, courteous, and helpful staff, who strive to provide a convenient and stress-free banking experience for their customers.
The office was very helpful and friendly. An excellent experience and I have recommended them to others. Nice to get excellent customer service, that is hard to find theses days.
March 2023
We are very happy we decided to go to First American. Our banker, Kevin, could not have been nicer. Professional, returned phone calls, and worked hard to get us everything we needed. The staff is friendly and helpful. Great bank to be with.
March 2023
We are very happy we decided to go to First American. Our banker, Kevin, could not have been nicer. Professional, returned phone calls, and worked hard to get us everything we needed. The staff is friendly and helpful. Great bank to be with.
