Ace Hardware is a locally owned and operated store committed to being "the Helpful Place" in the community. It is known for its helpful, friendly, and knowledgeable staff who provide excellent personal service. Customers report that the staff is always eager to assist, taking them directly to items and offering pleasant, knowledgeable service. The store has a very nice selection of quality products for home repair, including competitive prices, hard-to-find items, and services like screen repair and key duplicating. It provides a convenient shopping experience where customers can get in and out quickly, shop online for pickup, or get expert help in the store. The people are noted as the best attribute, making it a pleasure to do business with.
Shannon at Ace Hardware in Batavia was amazing! Super helpful, friendly, and made it easy to find exactly what I needed. Great customer service—thank you, Shannon!
March 2026
The employees really embody the Ace slogan. They are all extremely helpful!
February 2026
Ace is the place for the Helpful hardware man. Truly!
This trip I need some replacement screws. I know where the screws are, it's just a matter of finding the right ones. An associate came but to help and bam! I was out of there in no time.
