-
February 2024 by THOMAS GARCIA
Great service friendly people
-
February 2024 by todd hagerty
Kyle and Bill are honest, trustworthy, and passionate about there job. The technicians are a reflection of there services.
-
February 2024 by John Robbins
I’ve been to this shop multiple times, usually unannounced, and they’ve been great to assist when I’ve needed it. Most recent trip was due to a battery that needed replacing. Even though it was a busy shop on a Saturday, Kyle was able to fit me in. They ordered a new battery and had it installed with an hour. Very grateful and must give these guys a high recommendation.
-
February 2024 by Stan Tracz
Very quick service.
-
February 2024 by Dan J
Had a flat tire at 5:30 p.m. with my 3-year old and 8-month old in the car. Almost everywhere was closed. Called four shops and they were either closed or unable to do it. Called this Firestone location and Duvaun not only got me in right away, but got me back on the road in under 30 minutes. Fantastic service. Thanks so much to Duvaun and the crew!
-
February 2024 by Mike Bowers
Excellent service and spot on with how long it would take them to complete everything.
-
February 2024 by Alan LeGrand
They are easy to schedule appoints with and dependable
-
January 2024 by Michael Grivas
I was very impressed with Duvain. He went over all my options for my service selections and discussed savings for me through various options available. The service was thorough and prompt. I had an excellent customer experience!
-
January 2024 by marylou varela
DUAVAN helped service a few things on my car and provided great customer service! The shop was busy but he sped up the process and got all my car issues taken care of during my lunch break! Very happy!!!!
-
November 2023 by Steven Mauk
Quick and friendly service! Kyle took great care of me, highly recommend.
-
November 2023 by Gary P.
I've had my cars serviced there for 30 years. Recently I had the brakes done first the front and 6 months later the rear. shortly after I started having trouble, it felt as though the brakes had not been change and were worse than when I brought it back to have them check the brakes again. They said they could not find a single problem and told me I should consider taking it to the dealer. I did as they suggested, and Lexus found springs hanging off the front brakes and the rear pads badly burnt with the rotors from the shotty installation they had to be resurfaced. Hope their happy with the money they made off me over the 30 years I've. had my cars serviced there but I won't be back. Plenty of other places to go. By tyhe way this is not the only incident I've had with them. Gary Palmer Batavia, IL
-
September 2023 by Ana S.
Didn't get past the phone call. Whoever answered was extremely dismissing and condescending. Called about new tires (I know nothing about cars I just know I need tires) and was talked to like I was an inconvenience and stupid. Ended up canceling appointment. I already have anxiety about car services and this just added to it. Don't recommend.
-
September 2023 by Isaac Williams
Terrible experience. I dropped my car off here for service on my control arm and the day after I picked it up the engine was knocking and engine light is on. Aside from the control arm issue there was nothing wrong with the car. I bring it back here and they tell me it's cam shaft replacement. So I take the car to Chevy and they tell me due to firestone's carelessness they damaged my evap hoses. Now I'm out another $600 because of this.
-
August 2023 by Jacquelyn Johansen
I took my car to Firestone minutes before it closed simply because I was very close to it, losing air quickly, was afraid I'd wake up to a flat tire. After Kyle assessed the tire and informed me it was totally shot, I planned to take the car to Discount Tires where my tires were still under warranty. Kyle still continued to field my questions, fill my tire with air, and even offered to put on the spare so I could safely drive to have the tire replaced. Very professional, excellent customer service, especially given that I ultimately didn't have my car serviced there. Thank you!!Service: Tires
-
July 2023 by Arleth S
120$ for an oil change and 2 hour wait time for an appointment I booked ahead and early in the day. They did not ask what oil change I wanted regular, synthetic or full synthetic. I have never waited more than an hour or paid more than 80$ for an oil change. I thought I would give this place a chance since it had great reviews. I got quoted 100$ for a blinker to be changed, I understand labor costs but I was already waiting 2 hours. I explained a part for the headlight needed to be replaced and is visually damaged. They still wanted to "diagnose" adding another 100$ to the bill when I told them what the problem was. I have receipts of everything and this place is a joke. I will NOT be coming back here as they have no regard for ones time but enough to take the money.
