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“Thanks John for all your help this weekend! I really do appreciate you taking the time to really listen to what exactly I was looking for in a mattress, without trying to up-sell me on other bigger options - though I do understand why you do need to do that sometimes! But I came in already with a mattress in mind and you showed it right to me and had me try it out - with other options very similar in type and budget. Your personality was very professional and friendly - thanks for the jokes and laughs along the way! I will continue to be a repeat customer in future :) Thank you, again!”
“Absolutely love our new Nectar mattress! It's incredibly comfortable, supportive, and has improved our sleep quality significantly. Ron was friendly, knowledgeable, and made the whole buying process smooth and easy. Highly recommend!”
“Ron was so very helpful & we left very happy with our purchase today! Excited to replace our old mattress with the new Beautyrest Ron helped us pick out today. Looking forward to the adjustable base & new pillows also. Thanks again, Ron!”
10AM - 4PM
33W361 Roosevelt Rd, West Chicago
Mattress Stores
“Alek was great ! Him and his friend delivered my new stove and were in and out in 20 minutes. My stove is beautiful! Great job!!! If and when I need any appliance I will buy from him.”
“We stopped in the Mattress Firm on Orchard and Rte 30 to look for a queen mattress and an adjustable queen base. We were really fortunate that Jessie was there to help us understand the differences between the various mattresses and help us understand which one best suits our needs. Jessie allowed us to experience the features of the various adjustable bases and we can hardly wait till it arrives so we can experience how comfortable it feels. We recommend stopping in that store!! Jessie can help you find what you’re looking for!!”
“We worked with Jack at the Saint Charles location. He brought up a lot of great points to educate us to make the best decision to get the best night sleep. I highly recommend this location.”
11AM - 6PM
740 Illinois Rte 59 #100, Aurora
Mattress Stores
“Shaza Tanveer was professional and very helpful. She listened, and provided suggestions and advice based on our needs as customers. We ended up happy with our purchase. Thank you!”
“I had a great experience at Mattress Firm thanks to Thomas. He was incredibly helpful, knowledgeable, and patient throughout the entire process. Thomas took the time to understand what I was looking for and made sure I felt comfortable and confident in my decision without any pressure. The store was welcoming, and the overall experience was smooth and stress-free. I truly appreciate the excellent customer service and would highly recommend Thomas and Mattress Firm to anyone looking for a new mattress.”
“We had a good experience shopping for a new mattress. Our salesperson looked up our previous mattress purchase and based on our past and current preferences was able to guide us to the perfect new mattress. They were also very good at applying all available offers, discounts, and promotions to get a the lowest price. We have purchased multiple mattresses for ourselves and family at Mattress Firm and we would highly recommend them for your next purchase.”
“We’ve been looking for a king size mattress on a tight budget. Before we found Graham at Discount Mattress, we were looking at used mattresses in the same price range. Graham greeted us quickly and gave us great NEW options in our price range with zero pressure to buy. We bought it within the hour and the delivery is very affordable and quick as well! Definitely recommend!”
“Ryan was very helpful with our buying a washer and dryer. Explained the differences and which would be best for our sheets and comforter 2 day delivery awesome Thank you”
“Bought Beautyrest Black on Randall Rd, South Elgin store. At this location, Jerry, who I was interacting with is the best and went above and beyond to fulfill my needs and patiently walk me through and answer all the questions”
11AM - 6PM
1120 Illinois Rte 59, Naperville
Mattress Stores
“This is the 3rd time we have ordered from Penny Mustard and every time has been exemplary. Jeff was very helpful and patient while we debated on which piece and in what fabric we wanted. We received our furniture quickly and exactly when expected. The gentleman delivering the furniture were very efficient and respectful of our home.”
11AM - 6PM
1598 N Farnsworth Ave, Aurora
Mattress Stores
“I ordered a sectional and bed frame from here Feb. 27 and it was delivered the next day Dulce was so great and professional, the guys Fabian and Manuel set up both which was fast . I definitely recommend buying from them.”
“We had a great experience buying from HassleLess! My wife and I picked out the mattresses we liked online, then I popped into the showroom to compare and choose between them. We finalized the order online and had our new mattress 24 hrs later. It couldn't have been easier - and we saved a bunch!”
11AM - 7PM
545 Illinois Rte 59, Aurora
Mattress Stores
“Jorge was great sales rep, he allow my daughter and I to look without any pressure and answered all our questions and made the purchase quick and easy. Call him after to make a change and he helped without hesitation and confirmed I received the new purchase sale and delivery day.”
“I love my furniture! I received my sectional today and im obsessed! The customer service is top notch. I rate this company a 10. Please shop with them, you want be disappointed!”
“We had a great experience shopping for a new couch at this Aurora/Naperville IL location. Karla was our salesperson and very responsive once we decided to purchase a few days later and worked with her and John over the phone. Thank you and we love the furniture.”
“Liam was the best! I had a great experience with him. He is very knowledgeable and took a lot of time with me to make sure he offered the right type of mattress for my aches and pains. He also sold a mattress to my daughter years ago, and we had a great experience with him at that time also. I highly recommend Liam and getting a great price at Better Sleep outlet.”
“Allen welcomed us with a very caring and helpful way. He made our experience very easy and fun. Miguel is great at handling the finances and provided us with more discounts to boot ?”
“I normally order everything online but was getting tired of the poor customer service when issues with an order arise. I took a chance and found a piece of Ashley furniture that wasn't in-store. They quickly ordered it AND provided free white-glove delivery service (which is NEVER free online). I love it!”
“I moved from Chicago to NY recently and my movers incorrectly assembled my bed causing it to break immediately when I sat down on it. I called Baxton to ask about a bed I had purchased from them over 3 years ago so I could purchase the correct parts to repair my bed. I spoke to Ali who was incredibly kind and helpful, going as far as to contact Baxton’s other store to see if they could pull my purchase information. Through her help, I was able to identify my exact bed model and will be having it repaired soon. There was no incentive for her to go out of her way to help me, considering I wasn’t a prospective customer but she had me send her pictures of the bed and worked with me to identify the bed. It’s rare these days to experience good customer service (I’ve been receiving awful customer service my moving company) and I’d encourage everyone to use Baxton. Plus, the bed I have is fantastic over 3 years later. Thank you to Baxton, particularly Ali for her outstanding service and help.”
“5 Stars
As someone affectionately known in my own industry as the Sovereign of Sleep, I hold impossibly high standards when it comes to comfort. (Yes—I’d feel the pea.) My expectations are nothing short of magical. And on a rainy evening at the Aurora Fox Valley Sleep Number store, Sheryl delivered just that.
Though we didn’t purchase a bed that day, Sheryl listened intently, asked the right questions, and effortlessly matched my spouse and me with the perfect pillows—despite our sometimes competing sleep needs. Her knowledge, empathy, and sincere warmth flowed with grace and confidence, creating a connection that felt both personal and professional.
As a comfort and design expert myself, I can say this: Sleep Number continues to exceed expectations not just in service, but in quality. Their commitment to personalized solutions and consistently exceptional customer care makes them the only brand I confidently recommend—every time.
We left feeling supported, seen, and sincerely grateful. Sheryl is a gem in every sense, and a shining example of what the Sleep Number experience should always be.
—Virginia M.
The Sovereign of Sleep”
“Sania,Our salesperson, was lovely to work with. Patient and enthusiastic.
The problem was with the extras-a product protection arrangement and getting an Ashley credit card. The expenses for these 2 services totaled over $500, and we were not told the cost, but found out once we got home. We went in the next day to remove both, and it was no problem. Buyer beware.”
“Good experience. I was lucky to catch a sale when I really needed some replacement items. Sales person was really good and made sure I knew what all the available options were.”
“As a truck driver very nice people
Especially Ivan!!
No overnight parking, however with flat tire on trailer he allowed me to sleep overnight. Thank you!”
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“Luke did a great job explaining all the options and helped me choose an excellent mattress. The whole buying process was smooth and professional. Highly recommend!”