“We went in early last evening to discuss a $20+ increase in my phone bill. We had made no changes or upgrades. It took a little while but Alannah & Devin were able to determine AT&T removed discounts in error & then added them back after overcharging me. Their research was very thorough and helped to get the over-charged amount credited to the bill. Thank you for the excellent customer service.”
10AM - 7PM
1401 N Veterans Pkwy, Bloomington
Mobile Phones
“I went to this cricket wireless location to transfer service to my old device.
The staff made it simple and efficient. They ensured everything transferred over and in working order.
They explained the plans in detail as well. They are upfront with everything.
If you need straight to the point service, I recommend Cricket Wireless.”
“Extremely courteous, professional and knowledgeable! I was in and out within 15 minutes, with a working phone in hand! Very reasonable prices also! Don't waste your time and money going anywhere else! PEACEJust read some other reviews.....I think I've stepped into the twilight zone.....DJ is NOT rude. he was so helpful and kind, I don't understand how anyone could think anything negative about him!”
“Garrison and Austin were absolutely amazing! I was transferring three lines from Verizon to T-Mobile and it took a really long time because of complications we ran into. They were so patient and knowledgeable. Garrison was the main one that helped us and he knew all sorts of troubleshooting and fixes for the issues we ran into. It took about four hours to complete it (some was due to me not knowing a random Verizon pin) and almost 3 hours after the store closed to complete the process excellent excellent employees. Customer service was off the charts!!!”
“Absolutely the fastest I've ever been helped in a cellular store. The guy helped another customer as well and she left on cloud 9. I was just as impressed with my service. The whole thing took 15 min. Would definitely recommend.”
“A huge thank you to Ryan at the store and the rep Marty that happened to pop in while I was there. Ryan you’re amazing at your job. Your customer service skills are over and beyond. Thank you so much for all your help getting my issue resolved after trying for months yes months and you got it taken care of in minutes. You guys rock!!”
9AM - 7PM
504 IAA Dr, Bloomington
Mobile Phones
“Definitely satisfied with my call always have good conversations with the customer service agents that I’ve talked to just about on every occasion they’ve always been very helpful and helping me understand things and everything definitely would recommend others that I know to use the service I used to work for Verizon so I know that when I say that their connection worldwideis unbelievable I mean it because I’ve experienced it because I’ve been with the service so long”
“Dagen was extremely helpful with helping my husband getting a new phone. He researched all the available deals and got us the best price. He is very knowledgeable about the phones and was very respectful. A great experience.”