Verizon offers mobile, 5G home internet, and business services at stores like its Bloomington location, with options for online orders, in-store pickup, free shipping, and same-day delivery. Customer experiences at the store are frequently positive, with many reviews highlighting excellent and helpful service. Staff members are described as professional, friendly, knowledgeable, patient, and kind. They provide outstanding customer service, taking time to answer all questions thoroughly and ensure customers leave with everything they need, even when the store is very busy. Several reviews specifically praise employees for being honest and upfront, not pushing unnecessary devices or expensive plans. One customer noted a worker solved a phone issue at no cost instead of selling an unneeded product. This approach contributes to easy and positive experiences, with many customers calling it their best wireless store visit and a great overall experience. The efficient service resolves problems quickly, with one pre-paid phone issue fixed in ten minutes despite the popular store having a short wait time. These interactions leave customers feeling confident and impressed, resulting in strong recommendations.
phones are not cheap. customer service is out of this world
October 2024
Love this place! The professional staff was very friendly and helpful. I had trouble with my pre-paid phone and in 10 minutes. Problem solve! It must be a popular place because it was very busy. The wait time was under 10 minutes.
October 2024
Gaberiel was patient and kind and very knowledgeable about Verizon. His customer service alongside Paul was a service I was impressed by. I feel confident in my new provider!
