Verizon offers mobile, 5G home internet, and business services at stores like its Bloomington location, with options for online orders, in-store pickup, free shipping, and same-day delivery. Customer experiences at the store are frequently positive, with many reviews highlighting excellent and helpful service. Staff members are described as professional, friendly, knowledgeable, patient, and kind. They provide outstanding customer service, taking time to answer all questions thoroughly and ensure customers leave with everything they need, even when the store is very busy. Several reviews specifically praise employees for being honest and upfront, not pushing unnecessary devices or expensive plans. One customer noted a worker solved a phone issue at no cost instead of selling an unneeded product. This approach contributes to easy and positive experiences, with many customers calling it their best wireless store visit and a great overall experience. The efficient service resolves problems quickly, with one pre-paid phone issue fixed in ten minutes despite the popular store having a short wait time. These interactions leave customers feeling confident and impressed, resulting in strong recommendations.
Sydni Goodman was awesome in helping me set up my phone and account. Her manager was awesome also. Sydni spent ALOT of time with me in changing over from a previous carrier and she met with a lot of problems with that previous carrier yet she stayed with the task until completed. Thank you Sydni!!
July 2025
We just experienced one of the most knowledgeable and customer friendly representatives Verizon could ever have. I had a list of questions when we entered the store. Sydni greeted us with a smile and very capably answered every question. Thank you, and all the best to you, Sydni! Verizon, you have a gem!!!
December 2024
phones are not cheap. customer service is out of this world
