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January 2024 by jd buller
Customer service had gone in the negative at this branch. I was told I could use a super ATM, but we do not have any tellers, until a future date. Why do I have any money in this bank, think about this.
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January 2024 by M T
No live drive up teller just ATM machine.Limited regular banking activity inside.Go elsewhere
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October 2023 by Nina C.
I really don't understand why people are always unhappy. I live a few blocks from our branch and I come quite often with different questions and every time the workers are very polite, they immediately want to help you and help you with any question. Where do you get all these complaints from? Seriously, you are asking people to be robots, not people. But if there are some rules, which are not actually created by the workers there, why are you upset with them. Is it really not possible to accept the situation as it is, especially since it is not the fault of the workers? They do their best. Maybe it would be much better if we were more lenient with each other and left our grievances and offenses at home when we set off somewhere. Thus we would make life more beautiful, first of all for ourselves, but also for those around us.
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September 2023 by Phil Maniscalo
I’ve been trying to contact someone there for weeks for help with an account. The phone # they have goes to a recording and you can’t leave a message. I’ve had to go in a couple of times to ask for help it’s like pulling teeth. I finally got some help today. The girl who greeted me was nice. I think Francine. But the account specialist who helped me Danielle couldn’t have been more rude and unhelpful She told me the bank couldn’t help me with the account but not before questioning me and acting like I was a criminal. If she knew this was the case why not call me and tell me. Save me the trip there, and having to deal with her rotten attitude. I will look forward to moving my money to a bank that appreciates customers
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August 2023 by Parth P
This location don’t have a bank teller so if you want to get change or deposit money you can not .. ask you to go to another location for in person bank teller . Close the location not worth it.
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July 2023 by Andrius Janulevicius
The wort branch ever. People are lazy and slow. They dont care about anything, just how to sit still, look at the wall, and pretend they are not on the planet Earth anymore. Jesus, please help this place and hide all donuts and cookies that employees could not find them anymore.
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July 2023 by Mary Grace Potente
I came in to ask for 3 things , help with my acct, notarized and something else . The person told us we can have notarization in UPS , and village and somewhere . With the acct need - she told me that theres only one banker , with my other need - nonperson is available to help as theres only one . Isnt it that these are things you got previledge as a depositor??? Why dont they close if they are not able to provide the services??! Seem like she / they are unable to provide those to their clients . Management need to address this
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June 2023 by Superjombombo Chris
It's kind of weird to have a bank without any tellers. We do everything online now, so it's not a big deal for us. We signed up for a joint credit card and bank account. The person signing us up was super nice and helpful in the process. We did have to make an appointment to do it in person.I had to get an insurance check signed by me, my wife, and my mortgage company to cash it, and they brought it to the back for a while and had no problems cashing it when I asked, which was a pretty weird request.
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May 2023 by Olivia Oots
Our teller was super nice and helpful with everything we needed help with. ?
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March 2023 by Ismail Ahmed Syed
Worst experience they don’t even have tellers to withdraw cash , they should shut it down
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November 2022 by Matt Castelaz
The woman in the lobby told me that I needed an appointment to get help and told me to do it through the Chase app. After attempting to do so but being unable to schedule an appointment for this location, I asked how was I supposed to make an appointment for this location. The response was that an appointment couldn't be made for this location. So I asked again, if I need an appointment to be helped but can't make an appointment, how does anyone get service at this location. She informed me she would have to look at the schedule for next week because the schedule always changes, but made no offer to actually do so. It was clear she had no intention of helping me make modifications to my account or help with other services Chase supposedly offers their customers.
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September 2022 by Tim Jones
I went into bank to cash check and learned that there were no tellers at this facility. Unfortunately, I had to drive to another facility to cash check as I was unable to use an ATM to do so.
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June 2022 by Nick Holstein
Absolutely terrible phone call experiences. I have been waiting for 30 minutes to speak to a customer service “specialist”. Whether I call this branch or try to call the provided number to speak with a specialist, I wait for about 10 minutes before the phone hangs up without me pressing anything.
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June 2022 by Jasmine Patel
There are no tellers at this location for basic transactions.
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May 2022 by Aladin Gohar
Just to be clear: this is NOT A CHASE BRANCH where you can conduct day-to-day banking transactions. They have some ATMs but no tellers. This is a sales center where they only sell you products they profit from (also known as an "Advisory Center"). There are lots of people standing around but they can't help you with what you came for...actual banking. Forget about sending wires, making deposits, making withdrawals, money orders or cashiers checks. This place only wants to sign you up for car loans, home loans, student loans and credit cards. It sucks because you have drive 5 more miles to get to an ACTUAL CHASE BRANCH.