Cell Phone Stores in Bolingbrook, IL

“Sincerely, from the bottom of my heart, I want to express my satisfaction with the service of the employee, Mr. Christopher Long. I was switching from another operator to Verizon and at the same time I needed to set up my new iPhone 15 Pro Max and things got a little complicated, the guy did his best and patiently tried to understand what the problem was, also me because of my bad english. Chris thank you for everything!”

“Quida was an absolute life-saver for me. I’m elderly with an Apple warch for the first time. Quida not only paired the watch to my phone , but also put the band on and helped me every step of the way. She definitely went above and beyond the call of duty!! I’m very grateful! L. Kurtz”

“went in because my phone kept showing me a static screen. Not sure what they did but had it up and running in less than two minutes! No charge because no true 'repairs' were necessary, but solved a problem I couldn't fix on my own. will definitely be coming back here”

“Sam was great got my new phone ,got a new case and screen protector for one single price. The Manager was also so helpful and grateful that I got taken care of in half an hour”

“The repair of my old cell phone "Google Pixel XL" was excellent. There was an awkward situation during payment. The repairman gave me the phone and said: $202 for the repair. I told him that his manager ( Niel ) told me three days ago that cost for the repairs will be $119 plus tax for the repair and parts. The repairman did a check on some document, and I paid a total of $130.”

“I must say that my experience was nothing short of exceptional. From the moment I walked in, I was greeted with a warm welcome and friendly smiles from the staff. The store manager, Michael, and his team went above and beyond to ensure that my visit was not only productive but also enjoyable.The level of customer service I received was truly outstanding. Michael and his team were extremely knowledgeable about the products and services offered by T-Mobile. They took the time to listen to my needs and provided me with tailored recommendations that suited my requirements. Their expertise and willingness to help made the entire experience smooth and efficient.What truly stood out to me was the genuine hospitality displayed by the staff. Despite the store being busy, they made me feel like a valued customer and gave me their undivided attention. Michael, in particular, was incredibly personable and approachable. He took the time to explain the various plans and devices, ensuring that I fully understood all my options before making a decision. His professionalism and friendly demeanor made me feel confident in my choices.Moreover, the store itself was well-organized and had a wide range of products on display. The staff members were proactive in offering assistance without being pushy, creating a comfortable shopping environment. Additionally, the store's cleanliness and modern layout added to the overall positive experience.Overall, my visit to the T-Mobile store in Bolingbrook, IL, was truly delightful. The exceptional service and hospitality provided by Michael and his team made a lasting impression on me. I left the store feeling satisfied with my purchase and grateful for the outstanding customer experience. I would highly recommend this store to anyone in need of mobile services or devices. Thank you, Michael, and the entire team, for setting the bar high for customer service!”

“Over the last 2 days, my wife and I worked with Jon to help with Samsung and Pixel phone issues for about 3 1/2 hours. He was exceptional in his help, one of the best customer service reps we ever dealt with. He is extremely knowledgeable and patient. He was great in helping us select the right replacement phones. He didn't try to upsell. We were so impressed that we shift our phone, TV, Internet service to ATT.”

“Nick is awesome and I’ve been a customer for over 10 years. I recommend Cricket to everyone. He has been helping me out since 2010 and I’m still coming back. Now I just purchased my daughter her first phone and Nick was there still! Great customer service and awesome experience per usual.”

“I had a Google Pixel 6 with a bad charging port, to the point that I could no longer charge my phone. Mohammed, the tech explained what the repair is, and he had my phone at the time he said it would be ready. I think the service price was very reasonable and the service was first grade. My phone has a new charging port and I'm able to charge it. Very satisfied with the repair and the customer service.KK”

“Just left the Bolingbrook AT&T store. I left as a satisfied customer once again. Thanks to Rafael the manager and a helpful coworker that solved our problem swiftly.”

“I love coming to this T-Mobile, the staff is amazing and super helpful and I always feel welcomed when I come in. I've been here multiple times within the last few months, and each time I go in the staff is so nice and patient with any questions that I may have. Even when it's busy they don't seem bothered and take time with each customer which I appreciate.”

“Brian was super helpful. He was very patient with us and answered every question we had and was letting us know what phone were better than the next and why. He also gave us great deals for cases and glass protector.We went to a metro that was on 75th. Asked how much a phone was the guy told us one price then we were told a total different price for the same for after asking about a few other ones. Was so happy we decided against the one on 75th street.”

“I ordered a phone online and picked it up at this store. I had the phone less than 48 hours but it was defective and I returned it for an exchange. From the beginning and through to the very end, Shanette was spectacular. Because the phone was defective, I did not have to pay the $50 restocking fee which, at a different corporate Verizon store, I was told was a mandatory policy. Shanette got me set up with a new, working phone and took care of activation and transfer and all of the things I could never do myself. She also took care of sending the defective phone back for me. Shanette is professional, knowledgeable, helpful, friendly and she has a great sense of humor. She fixed a really inconvenient situation for me quickly and efficiently. Five stars for SHANETTE!”

“So I spend my time shopping in the CVS area of the target to use a coupon that I got at CVS. I go to the checkout and try to use my coupons and not a single one works. If they call it a CVS it should be a CVS. So aggravated that I just wasted my time”

“So Diana had this crazy customer.... Extremely pushy and didn't listen to the 5 or 6 times she patiently tried to explain the situation. She was polite in every exchange with this customer... went the extra mile to ensure him on the process.... Yet this guy did not want to listen... or accept her polite response. I say here in utter amazement at how polite... yet firm.... Even apologized for the confusion and the customer still wouldn't let up. She maintained her composure the entire 15 minutes he attempted to berate her and tell how she was wrong. This was the perfect example of how retain customers. Because of Diana I will continue to frequent this location!!! She was excellent!!! She handled my daughters upgrade with such grace... we laughed and it was super fast. She made us feel extremely comfortable! You've got a rockstar on your hands.”