“Very pleased with the excellent customer service at this Naperville location. My Samsung Galaxy S22 had a loose charging port. No matter which cable I inserted, they all came loose. Though his location is not nearby, I pass it often to a job site and after reading many good reviews, I decided to giver it a try. The technician was very courteous (forgot his name). If I could wait 15-20 minutes, he would let me know if the USB C connector could be fixed (loose solder connection) or needed to be replaced. He took it apart and found the retaining clip out of alignment, fixed it on the spot and charged me the $85 for his service. He could have claimed it required a new connector, order it, and charge me far more. I would not have know any better. Instead he performed professional service and charged the lower going rate. And it connects perfectly and charges very well again. Technical expertise, honesty, courteous customer service. I will refer this location to family and friends. John Lorens”
“Customer service at this location was excellent. I had several questions about my account and trying to decide what to do and Gabriel was exceptionally knowledgeable and helpful, thanks so much!”
“Mariah was patient and fantastic to work with as we worked together on a challenge! I’ve stopped in twice recently, and both people were knowledgeable and truly helpful!”
“My husband and I just had the most outstanding customer service from Tevin! AT&T is lucky to have this gentleman as an employee. He is an expert in his field, professional and took outstanding care of the 3 customers he was serving at the same time. I will not go anywhere else in the future.”
“I had the pleasure to work with Drake at this location. I brought in my new S23 and he totally set it all up, did the transfer and made sure I walked out with my phone working. He was so patient and understanding and I wanted to recognize him as his help to me meant so much. He is a perfect example of why I have been a long term T-Mobile customer. Thanks Drake?”
“By far the best experience I’ve had a cell phone store, the staff was on the ball and went the extra mile to run get an out of stock phone from another location. Fully helpful and attentive through the whole process ensuring that the new phone was up and running with all the data transferred before we left! I’m delighted with the service!”
“Michael from self checkout was extremely helpful with issues that were occurring with the register. He's a very kind employee who was able to quickly help me and greeted me farewell.”
“This one time, I came in here buying flowers. I usually go through self-checkout. But I saw a lady who looked nice. Went through her line, learned her name is Cornelia. As a regular in this Target location, I kept going in her line. She has a huge heart. I was buying flowers for my mom. She only had a cold, but every time I get sick, she takes the day off of work to stay with me and laugh with me, watch TV with me, all that and more. Cornelia is one of the first people ever who taught me the importance of getting to know the little people in your life. That in itself is the top way to making your hometown full of Jeep Wrangler drivers and lululemon wearers a true community. Also, I like the organization of the store and the app and all that, too. But building a community is the most important thing to any company. Thank you, Cornelia. You gave me an extremely important lesson. My heart when I first met you was as small as the heart of the Grinch. You helped it grow bigger.”
“I went in with an easy fix that ended up taking 30 minutes to fix but the employee Tim spent the whole time doing absolutely everything he could think of to help!”
“My phone was acting up and wanted to see my options, Jose helped me out with finding out a solution to my issues. He was insightful and honest, no gimmicks. Overall pleasant experience”
“Outstanding in community outreach helping customers understand their options lowering my cutting cost and things I don't use Game I don't stream anything on my phone less data usage”
“I had an appointment at 11 AM. Surprisingly there was a line before the store even opened. I paid for a battery replacement for an iPhone, and it was done within the hour. They also fixed another iPhone (which I didn’t have an appointment for) while running diagnostics on the problem iPhone. Great customer service as usual. Make an appointment if you can, rather than doing a walk in, to save time.”
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“My phone has gotten hacked and I’ve been dealing with Matthew and he is very knowledgeable and patient and took me thru everything and the best way to handle this.”