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March 2025 by kellen budilay
The customer service is impeccable! I left my card in the machine and they called me and arranged for me to pick it up with clear instructions. I also had to deposit money and everything was smooth sailing and the reps were very polite and efficient.
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February 2025 by AGATA OKONSKA
Alex Filipovic is a wonderful person, the only one in this bank who helped me selflessly and devoted his time to help me, I don't speak English well and other Polish speaking people refused to help me. Thank you
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November 2024 by S M
Been a customer for many years, the service and quality keeps going down the toilet. Today I am closing all my accounts. Too many issues to list. Want a real bank in Chicago try a Wintrust Community Bank, they are the best and care about their customers.
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September 2024 by joseph nasby
I was getting a monthly service charge on my account and was not sure what it was for. The automated phone system was no help in resolving the issue, I decided to pay the actual branch a visit. My first observation on arrival was that all associates were busy with clients and offering professional and friendly service. The clients were leaving with smiles on their faces as I waited for assistance. In spite of everyone being busy it was not long before I was greeted by the manager Elena Salgado who kindly offered me assistance. We spoke in her office for what seemed to be only a few minutes as she quickly resolved my issue. She got the charge reversed and informed me how to avoid this in the future. Ms. Salgado was very informative, friendly, professional, and helpful and I would definitely return to this branch for any future issues. Not sure if the others writing these negative reviews were at the right branch or blaming the cause of their issues correctly but I would rate 105 W Dundee 10/10!!! Thanks
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July 2024 by Yury Shapiro
Unbelievable place = nobody understands to work with customer = completely Lurdans and lazy Strokes!!!
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May 2024 by Katya Bayer
Banker Anna Trawicki was very helpful and friendly. She explained everything very well to me! I had a great experience
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April 2024 by Sara Newots
I wanna say, thank you for Banker. She was very kind and experienced. She gave me very clear information about credit cards.
I appreciate it your service Gunjlkham Oyunmaa.
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February 2024 by Josh Simmons
We wired a large (depending on your definition or large) sum of money for the purchase of a house out of my wives account here on 2/14 and the money still hasn’t been released by the bank. We spent hours at this branch and at Arlington heights branch and no one can figure it out. We spoke with the managers at the buffalo grove and Arlington heights branch and neither of which could help and both were fairly useless. Our money is inaccessible to us at this point and it’s been over a week. We will be moving our family’s bank accounts away from citi bank. We had to borrow money on very short notice and this botched wire has cost us dearly. Will they cover the costs? Of course not. Horrible service and I hope citi bank reads this and resolves it because our money is still in limbo as of 2/20/24
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November 2023 by Purevsaikhan Tsedensampil
Anna Trawicki- she is the banker. I waited her for 30 minutes. Because she forgot her password to log in to the computer. Finally I leaved the bank. I never seen that kind of poor service in my life. She does need to stay home if she doesn’t remember her own password to help her customers! She wasted my time and her coworkers time too. Other girl was a good employee to help me. Anna Trawicki didn’t apologize for us!! So rude person
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November 2023 by Sam Boodala
Worst customer service. No communication about the applications.
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August 2023 by Tony Camacho
Its as if they dont want your money. And info isn't secure. Tried to establish two accounts. Branch said they’d help. We bring in paperwork only to be told it has to be mailed to home office. We missed the rollover deadline but made allowances. Paperwork was checked, and sent it. Nothing happens. We follow up. “Oh, need more info.” “Was anyone gonna tell us? Its been two months”We give them the info. Two more weeks. Nothing. “We need something else.” I said forget it. They still sent a letter requesting more info but this time the letter had our application AND part of someone else’s personal financial information. Good thing I’m honest.
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August 2023 by Bernie Revesz
We stopped into this bank today to get a Medallion Signature Guarantee. This is a simple process similar to a notary where your signature is verified. We have been customers for over 30 years. I tried callling the branch several times before going just to be sure but noone answered so I got transferred to general customer service for Citi and this lady verified that the Buffalo Grove branch could take care of it for their customers and to just bring ID and debit card. When we got to the bank we were told that the only person who could help was the manager and we would need to make an apppointment for another day as she was "busy". We could see her sitting at her desk and not looking too busy but we asked if we could wait til she was free since we had driven a half hour. We were told she would be busy all day and they could only make an appoinment for another day. This is just horrible customer service and the teller I was dealing with was rude and impatient when I tried to emphasize we had called and that we could wait. The idea that this manager did not have 5 minutes to give us to take care of this simple matter was unbelievable. We left and when down the road to Wintrust in Buffalo Grove where we have a business account and were taken care of right away.
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June 2023 by Candy Darcy
To be upfront, this review is for Citibank on Dundee Road in Buffalo Grove. They do not offer that branch on yelp, but doesn't really matter as this branch is only getting 1 star reviews anyway.I had a Citi Gold checking account and accrued Thank You points during the time I had that account. Eventually, I switched to a regular Citi checking account and, without telling me I'd lose all my Thank You points, deleted everything when I switched. I have tried to get my points back, and even with them acknowledging they are sorry they didn't warn me, I can't get them back. I don't understand why they took points away I earned. But on top of that, since it was their fault, why they can't reinstate my points. All they can say is oops, sorry. I have never found Citibank to be customer friendly or helpful and this is the last straw. I'm going to be changing banks. The manager of the bank just sat in her office, too lazy to help. I would never recommend Citibank, especially the branch on Dundee Road in Buffalo Grove. Too many other banks to choose from who will provide customer service. If I could give 0 stars I would. PLEASE if you can bank elsewhere, do so.
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June 2023 by David Williams
I have had great customer service every time I have been to this bank.
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March 2023 by Jace X
Guys. Pick up your phone when it’s work hours. Unprofessional. Lazy. Useless. Incompetent.
Update: after 17 phone calls to the same location, the rudest lady picked up. Could barely even speak English. Couldn’t understand my perfect English. Was completely useless and not willing to help. After repeated explaining my situation, and her repeatedly interrupting me, I have 0 more knowledge than what I had a few hours ago when I first started trying to get in touch. Way to waste my time. This location, from what I’m told, was good 10 yrs ago but went under new management and now no one there even speaks English. Everyone is lazy and incompetent. This location should either rebuild it’s team from the ground up or be shut down. Way to be useless guys! Way to earn that paycheck, hope you’re proud of yourself
