Citi provides professional and friendly customer service. The associates are polite, efficient, and helpful, often resolving issues quickly. Clients report leaving with smiles on their faces. Staff members are described as wonderful, kind, experienced, and selfless, devoting time to offer clear information and instructions. They are also noted as being very informative and professional in resolving problems, such as reversing charges and explaining how to avoid future issues. The service is consistently praised as good and impeccable, with particular appreciation for assistance offered in a very professional way. Customers express a definite intention to return to this branch for any future needs.
New customer to Citibank. We went to the Buffalo Grove, IL branch to get a few things finalized. Very friendly service and a great rep, Alex. Everything was handled in a timely and professional manner. Thank you!
March 2026
It took us 1 hour just to transfer money to another bank account:( if you can speak Russian, they will be friendly to you.
July 2025
Great service! Very minimum amout of wait even without appointment! Friendly staff members and Branch Manager! Love it. I would recommend others! A+
