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“I ordered a couple things from this retailer and I am always satisfied with my product's today (12/11/2023) I emailed a customer representative ZAHID who was very helpful about an product that was not available in there warehouse to ship it out and ZAHID informed me they had to get the product from the manufacturer but instead ZAHID informed me that I can replace my product with a different product that was already available in stock. The person I emailed was very courteous and patient. I really appreciate there amazing customer service.”
“the best hot dogs & pizza ! the store is well maintained. and the employees on the floor are so helpful. the Dr.'s and customer service in the optical dept. are wonderful..... it's a great place to shop for everything!”
“Returns in the front of the store. Fast and easy. No coupons today like there often are with a return. Didn't go through the rest of the store as a result. Return process easy though and staff polite and responsive. First time at this store location. Front seemed clean, bright.”
10AM - 8:30PM
680 S Rand Rd, Lake Zurich
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“It's Costco and has the usual Costco things. Parking lot is generally a cluster and getting into and out of the store is almost like dodging traffic on 12. Other than that it serves its purpose.”
“Costco has long been one of my favorite places to shop, largely because their exceptional customer service sets the benchmark for excellence. I frequently visit the Schaumburg location, and I would like to recognize two outstanding employees there: Dan and Carmelina. They truly embody what exceptional customer service looks like.
I’ll share one example about Dan. I recently purchased a vitamin, and after checking out, I noticed the price on my receipt was $7 higher than what I had seen on the shelf. I approached Dan at the service desk and offered to go back to the aisle to take a photo of the price tag. Instead of asking me to do that—as many others might—Dan immediately took it upon himself to run to the aisle, take the photo, and bring it back to show me. On several other occasions when I needed assistance, Dan was equally helpful and solution‑oriented. Dan, thank you for your outstanding service and dedication.
Carmelina is another exceptional team member. She is genuinely friendly and always willing to help. When she worked in electronics, she once recommended a pair of over‑the‑ear headphones based on her own research and experience, and her guidance was spot‑on. There have also been times when I had issues with products, and she assisted me with the same kindness and professionalism. Carmelina, thank you as well for your consistent support and customer care.
Costco should be proud of employees like Dan and Carmelina—individuals who elevate the customer experience and represent the company with excellence.”
8:30AM - 4:30PM
1420 Ensell Rd, Lake Zurich
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“This is my 2nd time to order from Deli Direct. I LOVE their spreadable cheese. Ever single flavor is 5 Stars. Ordering was easy & the package arrived in a timely manner. Keep up the good work.”
“The store has an abundance of organic food items. The customers are generally OK with a few jerks like the woman who blasted her horn in my ear for not moving as quickly as she wanted me to. I am handicapped and she was a complete jerk. The workers at Costco are friendly and informative. I would advise you to go during the daytime on the weekdays less rude jerky people than the weekend.”
“Costco is the best place to get a nice pair of glasses with various additions to lenses, increased thinness, anti glare, no line bifocal, most corrections and transitions for around $300. You can usually find a decent pair of stylish frames as well. Most items there are well made and save you money. TVs, leather furniture, and mattress toppers are great deals. I really like their salad topper, seaweed, sticky rice, organic bananas, hummus and raspberries. Of course paper products for around the house are always much better buy, just need a place to store them. Also, if you use Costco travel to rent a car, it's the way to go with cheaper prices and a free second driver. Gas prices are also quite good.”
“Fast Unloading. A customer that actually wants the product he ordered! I give them my highest rating! Very polite too. Overnight parking for trucks. They start at 6 AM.”
“Very smooth and professional experience. The gentleman with an awesome beard in the office was very respectful. The loader was very polite. I was in and out within an hour of my appointment time.
Thank you!”
“The people at Clesen are organized and efficient. Not to mention they also have great quality plants and flowers. They were instrumental in helping me complete a time sensitive project. While not open to the public, this is a great vendor for landscape companies.”
“New building with dock locks and plenty of room to maneuver (sorry it's a trucker thing, if you got to ask you wouldn't understand)! 100% better than their old location in Libertyville!”
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“Just ordered their six pack deep dish pizzas, also having them shipped to Florida.
The order process online was simple and with the free shipping and their Christmas promo couldn’t ask for a better option to ship to my daughter and son-in-law and grandkids in Florida that miss all the Chicago foods.”