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February 2024 by Julie Wagner
The people that work here are cocky and arrogant. Definitely not customer friendly. They have been like this way before.I need to switch carriers
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February 2024 by Erickspainting handyman
NICE COSTUMER SERVICES
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February 2024 by Miguel Carmona
Want to highlight the manager Francisco, I was stuck in an endless loop of automated systems and he helped me get my service restored while assisting sales representatives and still finding time to welcome every customer walking in. Thank you Francisco!
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January 2024 by GNC Company
Bad service, every time I travel I have no internet. I had better signal with cricket or metro pc. I thought Verizon had better service but I was wrong. When I get back from where I’m traveling I’ll go back to cricket.
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January 2024 by Estela Gonzalez
They are the worst staff and they don't explain anything on television, they promise the best and nothing is true, I will never come back, please be careful if you go there.?
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January 2024 by Alex
I recently had a very disappointing customer service experience at this Verizon Wireless store, where I encountered associates named Alex and Erick. From the moment I walked in, it was evident that customer service was not their priority. Both employees glanced at me but continued sitting down, engrossed in their tablets. It took a few seconds for a third employee, a female, to finally approach me and ask how she could assist.When I expressed my interest in upgrading my phone, the female employee nervously asked Alex if he would like to help us. To my dismay, he immediately rolled his eyes and rudely replied with a firm "NO." She then turned to Erick and asked if he would be willing to assist, to which he nonchalantly responded, "I guess." It was clear that neither of them were enthusiastic about helping me, and their attitude was reflected in their unhelpful and condescending demeanor.Throughout the interaction, Erick's responses were curt and dismissive, leaving me feeling frustrated and unheard. It became apparent that their lack of interest in providing quality customer service was affecting my ability to upgrade my phone. After enduring approximately five minutes of this poor treatment, I made the decision to leave the store.Overall, my experience at this Verizon Wireless store with associates Alex and Erick was extremely disappointing. Their lack of professionalism, indifference, and condescending behavior made it clear that they were not interested in assisting customers. As a result, I would strongly advise others to consider alternative locations when seeking Verizon products and services.
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December 2023 by Alejandro O.
Review: I recently had a very disappointing customer service experience at this Verizon Wireless store, where I encountered two associates named Alex and Erick. From the moment I walked in, it was evident that customer service was not their priority. Both employees glanced at me but continued sitting down, engrossed in their tablets. It took a few seconds for a third employee, a female, to finally approach me and ask how she could assist. When I expressed my interest in upgrading my phone, the female employee nervously asked Alex if he would like to help us. To my dismay, he immediately rolled his eyes and rudely replied with a firm "NO." She then turned to Erick and asked if he would be willing to assist, to which he nonchalantly responded, "I guess." It was clear that neither of them were enthusiastic about helping me, and their attitude was reflected in their unhelpful and condescending demeanor. Throughout the interaction, Erick's responses were curt and dismissive, leaving me feeling frustrated and unheard. It became apparent that their lack of interest in providing quality customer service was affecting my ability to upgrade my phone. After enduring approximately five minutes of this poor treatment, I made the decision to leave the store. Overall, my experience at the Verizon Wireless store with associates Alex and Erick was extremely disappointing. Their lack of professionalism, indifference, and condescending behavior made it clear that they were not interested in assisting customers. As a result, I would strongly advise others to consider alternative locations when seeking Verizon products and services.
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December 2023 by fahd basharahil
The worst customer service ever very very long wait
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December 2023 by Dakota McDonnell
Collectively from the top down an embarrassment for the VZ corporation. I had an issue with my account (I’ve always gone to the Orland Park location). Was treated like a child and “Karen” from the ascoiate assisting me to the team member to the desk next to me. The branch manager held the same energy. I get it no one wants to work @2pm on a Saturday but for an entire team to act the way I encountered today had me fricken leaving a Verizon wireless store crying. Bye VZ??
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September 2023 by Pauli P
5⭐️ Benny answered all questions and gave great customer service
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July 2023 by James Faust
There was a young lady helping me and my wife. I forget her name BUT she was very helpful and if I need help with our phone she said come by anytime.
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July 2023 by Rick C.
An individual who works at this was very dismissive. I help pay his salary and been Verizon customer for 20 years and for him not being able to assist me about my voicemail to fix it was very rude. They DID NOT HAVE customers in the store when I came in looking for assistance about voicemail in my IPhone. People like that should not be “working in that place!
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July 2023 by Enrique Vazquez Alcazar
Wow I can’t believe that they charge $29 dollars just to help someone to put a screen protector to an iPhone. Asking me if I am a business or personal. I just want a screen protector. Come on. Plus $59 for the screen protector.
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July 2023 by Elizabeth Robinson
If i can give zero stars, i promise thats exactly what i would give. This location and the onsite agents are all trash, Including the security guard. I DO NOT RECCOMEND THIS LOCATION
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June 2023 by Sandra Matos
Alex has a terrible attitude. Instead of answering a simple bill question, he responds with ignorance. A customer left in tears because of the way he was speaking to her.
