Burnham Liquors offers a good variety of drinks at great prices, with products often cheaper than other places. It has a parking lot, which is convenient. The service experience varies significantly between staff. One lady behind the counter is described as kind, happy to wait on you, cordial, and inviting. In contrast, a middle-aged man at the front counter frequently receives criticism for a smug look and behavior perceived as miserable, disgusted, and racist, with no friendly greetings. For some customers, the positive interaction with the woman is the primary reason for patronizing the business.