Citi, a financial institution, has received mixed reviews from its customers. While some customers had negative experiences in the past, the bank's recent service has been praised for its exceptional customer care. Tricia, a teller at Citi, has been consistently commended for her outstanding customer service, always going the extra mile to assist customers. Raquel Huerta, a personal banker, has also been recognized for her exceptional service, demonstrating compassion, kindness, and a willingness to go above and beyond to resolve customer issues. Customers have highlighted the bank's efforts to provide personalized attention, with Raquel Huerta, in particular, receiving praise for her passion, desire to provide excellent service, and for making a stressful situation more manageable. The bank's commitment to customer satisfaction is evident, with one customer stating that Raquel's assistance has led them to continue their relationship with Citi and explore additional services. Overall, Citi's recent customer service has been well-received, with the bank's employees, such as Tricia and Raquel Huerta, being praised for their exceptional care and attention to customer needs.
I must admit 2 years ago I would’ve have given a 1 star. Grace (I think that’s her name) was nasty and not helpful. But Tricia and ( I truly forgot the guy name). But the service was on point. They went the extra mile. Thank you for your good customer service.
February 2024
Each time I have gone in the branch, I experienced professional customer service.This is VERY important to me!!!
February 2023
ALWAYS Great service, & Friendly, knowledgeable staff!
