Old Second National Bank in Carol Stream provides a better banking experience with a strong sense of financial responsibility and focus on humanity. The staff at the Army Trail Branch are consistently described as extremely friendly, helpful, thorough, and kind. Reviews highlight exceptional customer service, with employees being very knowledgeable and taking time to explain processes clearly. Customers report great experiences opening first accounts, student checking accounts, and savings accounts, feeling important and well-guided even through complicated procedures. The bank, with over 150 years of heritage, puts individuals first and is highly recommended for all banking needs.
Old Second Bank is incredibly easy and efficient to work with. The whole process was smooth, and the help I received from Caroline B was amazing—she was friendly, knowledgeable, and made everything so much simpler. Highly recommend!
March 2026
Been banking with old second for a very long time and it's always been extremely easy and painless. Special thanks to Caroline B for helping me and my family with banking!
February 2026
The bankers at Old Second have always been incredibly helpful with all my banking needs. Janet has worked with me throughout the years. Caroline was amazing at helping my daughter set up a student checking account. She explained everything to her in a manor in which she could understand. Thank you all for your assistance!
