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“This review and the 5-star rating are for “Ethan” - a gem of a person who helped fix my gaming console and ensured I was in and out within a couple of minutes. Absolutely no fuss or pretence, only great service! Loved seeing the priceless smile it brought to my son’s face!”
“Came in to do a phone upgrade Freddy helped us out very well left us with no questions and we left extremely satisfied 11/10 customer service will definitely be visiting this location for any other needs!”
“Jose is amazingHe provided excellent customer serviceHe is very knowledgeable about Boost Mobile products and plansI will be back to this store because of the excellent service Jose provided”
“They have excellent customer service here. Dan & Josh were incredibly helpful in switching over multiple lines to AT&T from a different carrier. They were patient, attentive, knowledgeable, and worked really well together. They made a process I wasn't necessarily looking forward to about as smooth and painless as it could be.”
“Nellie was the greatest helped and answered all of my questions. Thanks Nellie it was a pleasure. It took a little while to transfer everything but that was fine seeing that she was so beautiful I had to.Thanks again.”
“I went in with a Nintendo switch that was having problems with the screen due to water damage and they were able to get it working right again for a very reasonable price”
“Alex was great! Speedy and very friendly! He made sure we were fully happy before we left! He even helped my son with the screen protector! ?? Couldn't be happier with my last two in store experiences at this location!”
“Trustworthy guy that fixed my phone and delivered in the time promised. He was knowledgeable and did not play games with prices, even though I was in a bind. Great place to do business.”
“I stopped in yesterday having an ongoing issue with my phone and I couldn’t quite figure out what was wrong with it. Miguel despite me being angered by the situation helped me solve the issue while keeping a professional demeanor. I was in and out within minutes. I loved how honest he was without trying to upsell me like most places do. Will be returning to this specific location just because of him.”
“Our customer service representative was super nice, helpful. Looking out for us and our best options. We bought an iPhone. Clean store, all staff were friendly and ready to help everyone that came in.”
“Gloria in the Crystal lake store is the best tech person I have ever worked with at cricket. She was able to resolve my issues in a very short period of time. She is also very kind and patient because I am old and not Hi-Tech on my own. Thank you for having such a wonderful person in one of your stores!”
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“I will never buy another computer from anyone else. They just fixed my computer and it works wonderfully. I bought it a few months ago and I love their customer service.”