Advance Auto Parts is a reliable and customer-focused automotive parts store, according to the reviews. Customers praise the store's knowledgeable and passionate staff, who go above and beyond to assist them. The Store Manager and employees like Justine, Jake, and Daniel have been commended for their excellent customer service, product expertise, and willingness to help, even when the store is close to closing time. Customers appreciate the staff's eagerness to answer questions, provide the correct parts, and go the extra mile, such as cleaning car components or helping to push a stalled vehicle. The Urbana store, in particular, has been noted for its reliability in exchanging incorrect parts. Overall, Advance Auto Parts is described as a place where customers can expect friendly, knowledgeable, and helpful service.
Thank you Janice, for providing me with great customer service today! Even though it was me who made a mistake and bought the wrong part, you helped me get the issue sorted out quickly. Your assistance is very much appreciated.
May 2026
This Advance Auto Parts store is very fortunate to have Troy and Justine, very professional, and always willing to go out of way to help. Highly recommend this store, been in automotive repair business for 46 years, and encourage everyone to support this store.
May 2026
At my local Advance Auto Parts, it felt like a hometown shop where the staff truly knew and cared. Instead of a corporate experience, I got genuine help from people who went out of their way. I’ll definitely be back. 🙌🏼
