Advance Auto Parts is a reliable and customer-focused automotive parts store, according to the reviews. Customers praise the store's knowledgeable and passionate staff, who go above and beyond to assist them. The Store Manager and employees like Justine, Jake, and Daniel have been commended for their excellent customer service, product expertise, and willingness to help, even when the store is close to closing time. Customers appreciate the staff's eagerness to answer questions, provide the correct parts, and go the extra mile, such as cleaning car components or helping to push a stalled vehicle. The Urbana store, in particular, has been noted for its reliability in exchanging incorrect parts. Overall, Advance Auto Parts is described as a place where customers can expect friendly, knowledgeable, and helpful service.
Walked in and was immediately served at the desk when asked what I was looking for she immediately knew where the parts were. Good prices and great customer service. Would definitely come again! Parts worked great too!!
March 2025
Good parts ppl are becoming fewer and fewer but this Advance has a good staff that have automotive knowledge which is ESSENTIAL when buying parts.
October 2024
I just worked with Justine at Advance Auto Parts, along Mattis Ave. in Champaign IL. Justine was knowledgeable and did a superb job troubleshooting my car and transponder batteries. Thank you Justine!
