Enterprise Rent-A-Car
Car RentalHours:
1212 N Prospect Ave, Champaign IL 61820 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car offers convenient access to thousands of rental locations near airports and in Champaign, as well as availability in over 30 countries worldwide. The company is committed to a high standard of care, backed by 65 years of experience and a focus on excellent customer service. Customers can easily book their rentals online or via the Enterprise app, making the process simple and accessible. Recent reviews highlight significant improvements at this branch. Visitors have noted that the vehicles are now clean and relatively new, with less than 2000 miles on them. Staff members, especially those like Kiara and Alarea, are praised for their helpfulness, kindness, and willingness to answer questions, creating positive check-in experiences. When the branch is less busy, wait times are reduced to around 10 minutes, which has greatly improved customer satisfaction. However, some customers mention that during busier times, the process can take upwards of an hour, even with reservations made days in advance. While some reviews mention multiple follow-up calls requesting surveys, overall feedback emphasizes professional, friendly service and a willingness to improve. Customers appreciate the attentive staff and the effort to make each rental experience smooth and pleasant, encouraging repeat business and recommendations.
Most Recent Reviews
March 2026
The staff at the Champaign location were amazing! Even though they were very busy, they were super friendly, helpful and efficient. They did an amazing job!
March 2026
I honestly have never received better customer service than I have here. Everyone in the building was so kind and caring, especially Corbin who helped me through the difficulties that I was experiencing with my rental. My day was truly made here and I would recommend them to anyone who needs a rental, thank you!
February 2026
Imani and Edward did an excellent job ensuring a smooth transition. They were very knowledgeable, kind, and patient. Their positive attitude towards me is crucial in their position, and I appreciate it. If I could give them more stars, I would.
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