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March 2024 by Eveleen Bennett
This store sucks I went in there to add a line and get promo phone they called custermer service so I was kinda working with them both we will process the payment but then I noticed it was the wrong phone so then the play goes in the background gets on the phone with somebody else on a different phone comes back and the person on the phone says I can’t be doing this transaction with the phone and the associate and basically so because of that they were refunding me my money for the phone that I just bought and I can finish my transaction with the person that they called for me and I said OK so when they give me back my money they give me back $100 less and said it was a restocking fee they made me refund and then they took my hundred dollars they stole for me
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March 2024 by Trevon Lane Glosser
Ok but bad selection.
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January 2024 by Benny B
Felt awful coming into the store late with just one hour left before the store closed. However, I was treated with patience and kindness during my visit. My phone had broke on a work trip and after a bad experience at a different store, 3 days of confusing back and forth/hours on the phone with the call center, this location was able to set me up with a new phone. They were beyond helpful with the process of setting up the device, answering questions on costs, protection plans, and what to do with my broken device.
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August 2023 by carlotta baharlou
Stopped in the Verizon store on Lincoln, across from McDonald's. As soon as I opened the door, I was greeted with a friendly voice and face. Bobby couldn't have been more helpful. He's so knowledgeable and goes out of his way to educate his customers. As I was waiting for my cell to transfer to my new one, I overhead Bobby find the best deals for one customer and helped another figure her phone out. He was polite, patient, and so upbeat it was contagious!If you need anything Verizon related, go to the Charleston Verizon Store on Lincoln Avenue. You won't be disappointed.
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August 2023 by Gil Daka
The corporate office is corrupt and doesn't care about the customers or employees. They hire the most racist and lazy managers then give them unrealistic goals that they need to meet which forces them to harass customers to buy everything and lie about their monthly bill. Russcell Cellular shouldn't be allowed to continue their business till they fix their morals. Also for a verizon store they lose internet once a week, dont bother giving them business
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March 2023 by Jennifer Fildes
Excellent and friendly service. Rebecca and Dylan were very happy to help and answer all my questions.
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February 2023 by Austin Neal
I walk in an hour before until the store closes, and the associate didn’t have time for me while dealing with a single customer. Less than subpar service.
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February 2022 by Chad Burgett
Dylan was very patient as he answered my questions. He was very helpful. Their service was great.
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January 2022 by Josh Larouere
She was very good at her job there was a pain in the butt in there being my girlfriend lol God I love her anyway . Rachel not only was working on us there was several other costumes in the store that she very responsible help as well hat off to this young lady.
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November 2021 by Peggy Manley
Dylan was knowledgeable, helpful, and knew exactly what I was looking for at the store. I didn’t have to wait, and I was in and out in minutes!
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November 2021 by John Preston
Excellent service was in and out quickly, they saved me some money. Very happy
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October 2021 by adams family light show
Always had good experience with them but today i pull up its now 10:10am and there no one here and your mail box is full are you guys even open anymore ?
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September 2021 by Julie VanSant
They do a good job for as busy as they are at times. They could use some help I bet. Keep up the good work ladies.
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September 2021 by Joyce Sigler
Quick, friendly and extremely competent service at this store! Many thanks for your help!
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July 2021 by Kelly Stanfield
I bought Liquid Glass screen protector in May. The sales employee sold the product to me as an extremely effective product and if it fails and my screen breaks, the company will replace it for free. Sounded like a good purchase seeing as I was buying a $600 phone. She placed the liquid glass on my phone and I was sent on my way. No mention of a registration with the company that is mandatory for the warranty on screen replacement. Naturally, I put the product box in a file, failing to read the tiny back print on the back of said box that mentions the registration... 2 Months later, my screen shattered. I went to Verizon to discuss getting my screen replaced. I was met by two very polite sales employees whom stated that it was an issue that I did not have it registered and that it's been an ongoing issue that they have been dealing with in recent weeks, vaguely mentioning that past employees were no longer with the company... I was told to come back the next day to see the manager Serenity, perhaps she can assist me. I come back the next day, Serenity was rude, dismissive and uninterested in my situation, offered insincere apologies for not being told about the registration, and proceeded to offer me phones numbers to call as if she was reluctantly repeating a script that she has had to recite numerous times before. Her only offer she could make me was 10% off another product in the store, including Liquid Glass!! I literally threw $50 in the garbage when I bought that product, and she has the gall to suggest that I purchase another product from her store for a meager 10% off..No thanks. A mandatory registration is something you mention at point of sale. If that fails to happen and the product fails, then you offer a refund. Buyer beware, Liquid Glass is expensive, not a good product. The sales representatives are not thorough in providing very vital product information, and when that ball is dropped, the follow up by store management is hilarious, at best.
