Verizon offers a professional and friendly environment at their Lincoln Avenue location. Customers report excellent experiences, highlighting the staff's technological knowledge and willingness to assist. One reviewer praised the patience and kindness shown during a late visit, especially after a frustrating experience at another store. The team efficiently helped set up a new phone and answered all questions regarding costs and protection plans. Another customer had a positive interaction with a staff member named Bobby, who was noted for his helpfulness and ability to educate customers on various deals and phone issues. While some reviews mention challenges with Verizon's tech support, the store itself is celebrated for its exceptional service and dedication to customer satisfaction. Overall, this Verizon store comes highly recommended for anyone in need of phone assistance or services.
Billy at Russel Cellular has gone above and beyond for my family and getting each of us the phones we wanted. You need a phone guy...he's your guy! They are all great at this location! You won't be disappointed!
September 2026
Great place to buy/setup a new plan or device. Had issues with my Sim card not working, and they took care of me right away. The manager got me setup with a new phone and the same number, I was walking out the door making calls without any issues - and with my old data
September 2026
Billy was an exceptional manager, helping me step by step with much patience! He is definitely a people person, much needed in this technological age!
