Land of Lincoln Goodwill in Chatham is a huge store with a large clothing department, plus separate sections for high-end items and furniture. The store is generally well-sorted by size. However, some customers report significant frustrations. Common complaints include disorganized clothing racks where sizes are often misplaced, leading to a difficult shopping experience. Prices are frequently cited as high and climbing beyond typical thrift store levels, with items sometimes missing price tags entirely. The checkout process is often slow with typically only one cashier, resulting in long lines. Customer service is regularly described as rude and unapproachable, with staff rarely smiling or offering assistance. Additional issues noted are toys often scattered on the floor and restrooms that are frequently filthy and lacking supplies like toilet paper. Despite these criticisms, its location in Chatham makes it a convenient option for local residents.
