Journeys is a popular retail store that offers a wide selection of shoes, clothing, and accessories for men, women, and kids. Customers can find the latest styles of skate shoes, athletic sneakers, boots, platforms, sandals, and more, from well-known brands like Converse, Vans, Crocs, Birkenstock, HeyDude, Dr. Martens, UGG, Timberland, New Balance, and adidas. The store is known for its carefully curated collection and friendly staff who assist customers in finding their personal style and current trends. Many shoppers appreciate the helpfulness and patience of employees, with some mentioning specific staff members who provided excellent service and made shopping enjoyable. However, there have been some negative experiences reported, mainly related to staff professionalism and store management. One customer had a disappointing visit due to a mix-up with shoes and was met with rude behavior from the store manager, which led to a decision never to return. Despite this, the store's corporate office was praised for addressing concerns promptly and effectively. Overall, Journeys is a place where customers can find trendy footwear and apparel, and the level of service can vary depending on staff and management. The store aims to create a welcoming environment, though customer experiences highlight the importance of professional conduct and quality service.
10/10 experience with Jake! Awesome customer service, highly recommend him.
December 2024
Went into Journeys today. Employee Jon was the person who helped me. He was extremely professional and pleasant. The store was out of a lot of shoes. But, Jon showed me shoes that were in stock. I bought them and I love them. He made a negative experience into a positive. Thank you. 😊
December 2021
The store manager Tae was great. Patient and knows how to handle bizz. Wish there were more store associates with a good spirit. I walked out with a double purchase and was happy. I will be a returning customer.
