7-Eleven is a convenience store that offers a variety of items, but customer experiences vary. Some customers love the store, but have faced rude staff and poor treatment, including one incident where a worker acted disrespectfully towards a customer’s mother and made inappropriate comments. Others have experienced issues like not being able to buy beer with non-American IDs, which they found unfair. The store's hours can be inconsistent, with some locations not open 24/7 despite claims, and limited fresh food options, especially in the evenings. Overall, experiences range from positive to disappointing, with concerns about staff attitude and store hours.