“Henry spent two hours with me working on a cell phone number transition. He was thorough, patient, and solutions oriented from the start. We resolved the complex issue because of his patience, initiative, and ability to navigate the Verizon support system.. Highly recommend Henry and this location.”
11AM - 7PM
120 W 87th St, Chicago
Electronics
“I stopped by the Verizon store on 87th and had the BEST experience with Russell. He helped me set up my home internet and explained everything to me so clearly — literally like I was two, in the best way possible! ? He was patient, knowledgeable, and made sure I understood every single step without ever making me feel rushed (on Black Friday).
You can tell he really cares about customers and takes pride in his work. The service I received was top notch from start to finish. If you need a reliable, friendly, and professional Verizon rep, Russell on 87th is definitely your guy. Highly recommend!”
“The staff that took care of us was absolutely phenomenal. One of the best experiences I have ever had upgrading a phone. They even complimented on how well the papillons behaved”
“I literally never wrote reviews, but Jocelyn Collins gave me one of the best Customer Service experiences I can remember.
She waited on the phone with Verizon Customer Sevice and helped navigate and guide me through to resolution out of the kindness of her heart. She was not being paid commission and helped me navigate a complex network transition from ATT to Verizon.
This store is lucky to have such a hard working and genuinely kind person onboard.”
“Called a dozen vendors looking for out of production parts for an Oreck Air Purifier. Sheila, at the Vac Shop, remembered they used to sell/ service that machine, and actually took the time to research and find some parts still on the shelf ..from 3 years previous. Never, have I been so graciously been helped this much. Above an beyond many
Kudos...Thank You!!”
“Just worked with Gabriel on my bill. He walked me through my billing, explained everything with patience and was clear. Best experience I’ve had with a wireless carrier. I would recommend to any friend and family member. Left the store feeling great about switching from Verizon to AT&T.”
“Sonny is the best. Guy was super easy to work with. Talked with loads of Verizon people and by far the most helpful. I would go out of my way to have him assist me”
10AM - 7PM
3019 N Clark St, Chicago
Electronics
“Had a problem with dropped calls and had been on the phone with Verizon tech support for 8 days with no help and walked into the store and my issue was figured out within minutes”
“The delivery team kept me aware thru texts where they were and expected eta. They arrived on time and brought the appliance to my 27 th floor condo.All was done fast, near and professional. I prefer using Grand Appliance over other dealers.”
“Edgar provided excellent assistance by sitting with us, guiding us through updating our phones, and helping us reset our passwords. He was extremely patient, professional, and supportive throughout the entire process.”
10AM - 6PM
2201 S Union Ave, Chicago
Electronics
“Juan is a great and friendly guy who sold me my DDJ-FLX4. Great experience coming here and they were happy to answer any questions I had. Would definitely come back for any equipment I need in future.”
“Anthony is the real deal. He’s now fixed my Technics turntables AND my QSC monitor, and every time the work has been flawless. Super knowledgeable, honest, and easy to work with — you can tell he genuinely knows this gear inside and out.
Prices are fair, turnaround is solid, and he actually takes the time to explain what’s going on instead of just rushing you out the door. If you’re a DJ or musician in Chicago, this is one of those spots you want in your back pocket.
Straight up Chicago legend. Highly recommend.”
“Vinay is the best! Super kind and patient. Went above and beyond for me and my family answering all our questions. Troubleshooting everything. We got 4 new phones! 10/10!”
10AM - 7PM
7131 S Jeffery Blvd Ste A2, Chicago
Electronics
“I visited the Cricket store on East 71st and was very pleased. It really felt good to be treated like a customer. Adrienne, the sales advocate, was very helpful and knowledgeable. I would definitely recommend that Cricket store.”
“If your downtown and your phone needs maintenance, please just go here you will thank yourself later. My phone has broken twice over the past few months and both times I went here to get my my phone fixed. The guy who fixes phones is super fast and the prices are reasonable. He even included a free screen protector for me, a really nice touch.”
“Jose was very helpful and set up my new phone while I went and did some errands and everything was all set up and ready to go by the time I came back, this is a very good store with very nice workers who will help you out”
“My experience was amazing Israel was such amazing person when I was buying jewelry he really helped me out to find the perfect piece for me and the store is super clean and organized everything looks so amazing best ez pawn I been to”
“5 stars for Damian at online order pickup helped me with an exchange. Super friendly. Polite, knowledgeable. This individual fully understands great customer service. I do reccomend shopping here for the good service and protection plans!”
“I was really frustrated because my bill was much higher than I expected. I didn’t understand the charges and was honestly upset about it. Thankfully, the representative I spoke with was very helpful and patient. He took the time to review everything with me and found ways to reduce my bill. I really appreciate his professionalism and support. Great customer service made a big difference!
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“I was a loyal member and they gave me a free Iphone 15. They have great promotions for customers who are loyal, I would recommend just ask for Syed he knows what he's doing and would really help you with the promotions. The best metro store experience I experienced”
“I've been to this store and I ported my lines from Verizon and if you ask me about the network its to damn good. I dont use to get network with Verizon and after I switch to metro by Tmobile everything is running smooth. And the store representatives are so gentle with customers I really like how they interact with people. I would highly recommend this store location”
9:30AM - 6PM
6137 N Clark St, Chicago
Electronics
“I Bought a new TV from Minas Electronics and I’m very happy with the service — fair prices, quick delivery, and helpful staff. After setting it up with my Firestick, I installed TV4ONE and now I get thousands of channels, live sports, movies, and news in 4K with no buffering. A great combo for anyone looking for both quality electronics and top streaming service.”
“Went to add a new line & walked out with a tablet as well for a Great Price! Fatima was really amazing and understanding! She considered my budget and was very professional! Highly recommended this store ! Ask for her”
“The CD player on my Bose Wave radio stopped working, and I took it down to Jalisco Electronics. They provided me a couple of options for repair or alternatives, got me an external CD player to use with the Bose, and showed me how to work it. In all it was a great customer experience, and I would definitely use them again!”
11AM - 7PM
5029 W Montrose Ave, Chicago
Electronics
“THE BEST REPAIR STORE!!
I was biking and my phone fell out of my pocket and the screen was cracked and the phone was unresponsive and all black no visual. I called the store and they gave me a GREAT price to fix it. I came in the store dropped off my phone went to go get coffee and he called me saying it was fixed before i even finished my coffee! super fast maybe 15-20 minutes which is perfect since i use my phone for work so i cant be without it and this store made sure i didnt have to! Would definitely recommend this to anyone i know and hopefully i dont crack my phone but if i do ill know to come here!! BEST REPAIR STORE! ??
Thank you Angelo ✨?”
“This location is very friendly and clean. Coming into the store i got a hello. Wow i like this location you will feel the great customer service. Joel was very nice and help me out in a phone for my daughter. He told me how i could get a new line and once he told me i left with a new line and a new phone for my daughter. Ask for joel great customer service and always in a good mood we need more people like him in this industry.”
“MJ was a fantastic salesperson! He helped me with transferring all my data and setting up my Gmail without any issues. He was patient, knowledgeable, and made the whole process smooth and stress-free. Really appreciated his help — highly recommend asking for MJ if you need tech support or a new device”
“Went to see their speaker options and was assisted by Christina which was really friendly and personable which is hard to come across when you go into a Pawn shop but besides that she was great help during my visit to this location.”
“Just stopped by to reactivate my iPhone 14 max pro and was helped by the best sales representative available and her male colleague . Her name is Stephanie and she made the whole process fun , Informative and fast. Please give her a raise and help her continue to make metro great ! Thanks love !”
“Omg, where do I begin. Steven & Erika are PHENOMENAL!! Great personalities, amazing customer service skills, knowledgeable, thorough and just a breath of fresh air in this cold world. Steven was able to add a line to my account expeditiously, and also told me about other products that were available to me. Steven & Erika both deserve a raise/promotion. I’m totally convinced they’re an asset to the Cricket Company. Btw, R.I.P. Rafael. ?”