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“Henry spent two hours with me working on a cell phone number transition. He was thorough, patient, and solutions oriented from the start. We resolved the complex issue because of his patience, initiative, and ability to navigate the Verizon support system.. Highly recommend Henry and this location.”
11AM - 7PM
120 W 87th St, Chicago
Electronics
“I stopped by the Verizon store on 87th and had the BEST experience with Russell. He helped me set up my home internet and explained everything to me so clearly — literally like I was two, in the best way possible! ? He was patient, knowledgeable, and made sure I understood every single step without ever making me feel rushed (on Black Friday).
You can tell he really cares about customers and takes pride in his work. The service I received was top notch from start to finish. If you need a reliable, friendly, and professional Verizon rep, Russell on 87th is definitely your guy. Highly recommend!”
“The staff that took care of us was absolutely phenomenal. One of the best experiences I have ever had upgrading a phone. They even complimented on how well the papillons behaved”
“I literally never wrote reviews, but Jocelyn Collins gave me one of the best Customer Service experiences I can remember.
She waited on the phone with Verizon Customer Sevice and helped navigate and guide me through to resolution out of the kindness of her heart. She was not being paid commission and helped me navigate a complex network transition from ATT to Verizon.
This store is lucky to have such a hard working and genuinely kind person onboard.”
“Just worked with Gabriel on my bill. He walked me through my billing, explained everything with patience and was clear. Best experience I’ve had with a wireless carrier. I would recommend to any friend and family member. Left the store feeling great about switching from Verizon to AT&T.”
“Sonny is the best. Guy was super easy to work with. Talked with loads of Verizon people and by far the most helpful. I would go out of my way to have him assist me”
10AM - 7PM
3019 N Clark St, Chicago
Electronics
“Had a problem with dropped calls and had been on the phone with Verizon tech support for 8 days with no help and walked into the store and my issue was figured out within minutes”
“The delivery team kept me aware thru texts where they were and expected eta. They arrived on time and brought the appliance to my 27 th floor condo.All was done fast, near and professional. I prefer using Grand Appliance over other dealers.”
10AM - 6PM
2201 S Union Ave, Chicago
Electronics
“Juan is a great and friendly guy who sold me my DDJ-FLX4. Great experience coming here and they were happy to answer any questions I had. Would definitely come back for any equipment I need in future.”
“Anthony is the real deal. He’s now fixed my Technics turntables AND my QSC monitor, and every time the work has been flawless. Super knowledgeable, honest, and easy to work with — you can tell he genuinely knows this gear inside and out.
Prices are fair, turnaround is solid, and he actually takes the time to explain what’s going on instead of just rushing you out the door. If you’re a DJ or musician in Chicago, this is one of those spots you want in your back pocket.
Straight up Chicago legend. Highly recommend.”
“Vinay is the best! Super kind and patient. Went above and beyond for me and my family answering all our questions. Troubleshooting everything. We got 4 new phones! 10/10!”
“If your downtown and your phone needs maintenance, please just go here you will thank yourself later. My phone has broken twice over the past few months and both times I went here to get my my phone fixed. The guy who fixes phones is super fast and the prices are reasonable. He even included a free screen protector for me, a really nice touch.”
“I had went in today 7/9/25 with my husband… as we had switched from AT&T a year ago and came to metro/t-mobile.. AT&T NEVER let my phone service go … which i didnt know about and i was getting charged from them still, even though metro/tmobile cancelled it when we switched to them…
So we came in and Edgar and one other gentlemen was there with him… and even though this was a weird situation, Edgar and his co-worker were SUPER patient and ended up fixing the situation and getting my phone back on and under Tmobile/metro.
I just wanted to say that Edgar was super professional and super nice and patient!!!
I understand they all deal with a lot every day… but regardless, he and his co-worker were still SUPER kind and understanding and patient! They are DEFINITELY model employees!!!! PLEASE GIVE THEM A RAISE!!! For real! We will always come back to this store now… Edgar is the friendliest and most understanding and troubleshoots well and gets the job done! He was the nicest employee we have EVER dealt with! And i dont want to leave out his co-worker.. whose name i did not get… but they are both stellar employees!”
“Jose was very helpful and set up my new phone while I went and did some errands and everything was all set up and ready to go by the time I came back, this is a very good store with very nice workers who will help you out”
“My experience was amazing Israel was such amazing person when I was buying jewelry he really helped me out to find the perfect piece for me and the store is super clean and organized everything looks so amazing best ez pawn I been to”
“5 stars for Damian at online order pickup helped me with an exchange. Super friendly. Polite, knowledgeable. This individual fully understands great customer service. I do reccomend shopping here for the good service and protection plans!”
“I was really frustrated because my bill was much higher than I expected. I didn’t understand the charges and was honestly upset about it. Thankfully, the representative I spoke with was very helpful and patient. He took the time to review everything with me and found ways to reduce my bill. I really appreciate his professionalism and support. Great customer service made a big difference!
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“Shelia was so very helpful!!!All our communication was friendly and helpful and sincere. A replacement hose was needed for an old vacuum. She got it order in a few days!!! Then with persistence of an angel changed it out while I waited. Grateful for dealing with a business that truly is service oriented to it’s core!!!”
10AM - 7PM
7131 S Jeffery Blvd Ste A2, Chicago
Electronics
“Adrienne was a great help showing me what not to download on my phone she very knowledgeable great worker she needs a raise because I come here a lot and she's always patient”
9:30AM - 6PM
6137 N Clark St, Chicago
Electronics
“I Bought a new TV from Minas Electronics and I’m very happy with the service — fair prices, quick delivery, and helpful staff. After setting it up with my Firestick, I installed TV4ONE and now I get thousands of channels, live sports, movies, and news in 4K with no buffering. A great combo for anyone looking for both quality electronics and top streaming service.”
“The CD player on my Bose Wave radio stopped working, and I took it down to Jalisco Electronics. They provided me a couple of options for repair or alternatives, got me an external CD player to use with the Bose, and showed me how to work it. In all it was a great customer experience, and I would definitely use them again!”
“THE BEST REPAIR STORE!!
I was biking and my phone fell out of my pocket and the screen was cracked and the phone was unresponsive and all black no visual. I called the store and they gave me a GREAT price to fix it. I came in the store dropped off my phone went to go get coffee and he called me saying it was fixed before i even finished my coffee! super fast maybe 15-20 minutes which is perfect since i use my phone for work so i cant be without it and this store made sure i didnt have to! Would definitely recommend this to anyone i know and hopefully i dont crack my phone but if i do ill know to come here!! BEST REPAIR STORE! ??
Thank you Angelo ✨?”
“This location is very friendly and clean. Coming into the store i got a hello. Wow i like this location you will feel the great customer service. Joel was very nice and help me out in a phone for my daughter. He told me how i could get a new line and once he told me i left with a new line and a new phone for my daughter. Ask for joel great customer service and always in a good mood we need more people like him in this industry.”
“Went to add a new line & walked out with a tablet as well for a Great Price! Fatima was really amazing and understanding! She considered my budget and was very professional! Highly recommended this store ! Ask for her”
“MJ was a fantastic salesperson! He helped me with transferring all my data and setting up my Gmail without any issues. He was patient, knowledgeable, and made the whole process smooth and stress-free. Really appreciated his help — highly recommend asking for MJ if you need tech support or a new device”
“Just stopped by to reactivate my iPhone 14 max pro and was helped by the best sales representative available and her male colleague . Her name is Stephanie and she made the whole process fun , Informative and fast. Please give her a raise and help her continue to make metro great ! Thanks love !”
9AM - 7PM
3446 W 26th St, Chicago
Electronics
“I cannot say enough great things about Joel at EZ Pawn! From the moment I walked in, he provided the most outstanding customer service I’ve ever experienced. He is not only knowledgeable but also incredibly patient, kind, and honest. Joel goes above and beyond to ensure customers leave satisfied, whether they’re buying, selling, or just asking questions. His professionalism and friendly attitude make every visit a pleasure. If you need assistance, do yourself a favor and ask for Joel—he’s truly the best in the business! EZ Pawn is lucky to have him, and so are their customers.”
“Joe and Bob at Royal Home Entertainment were able to magically transform my “rat’s nest” of dozens of non-terminated and unlabeled cat5 cables into a seamless multi-room wifi system controlling four rooms and two 5.1 surround theater areas, using different TVs (one TCL Roku and one Sharp) across a mesh network. It took two days of hard work but Bob was incredibly patient throughout the process, tenacious, answered all my questions, worked closely with the Denom support team, and spent extra time and effort (at no cost) making it all look cosmetically nice by adding new wall plates and organizing the mess of cables. Couldn’t recommend them more highly!”
“I had this company install cameras at my home and at my laundromat. best service I ever had. After 6 years I'm still running solid, and any questions to this day Mike the owner handles with no cost. I have 0 complaints. You will have no regrets.”
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“Omg, where do I begin. Steven & Erika are PHENOMENAL!! Great personalities, amazing customer service skills, knowledgeable, thorough and just a breath of fresh air in this cold world. Steven was able to add a line to my account expeditiously, and also told me about other products that were available to me. Steven & Erika both deserve a raise/promotion. I’m totally convinced they’re an asset to the Cricket Company. Btw, R.I.P. Rafael. ?”