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11AM - 7PM
120 W 87th St, Chicago
Electronics
“Aurelius, Was very excellent even though he was it was closing time he still made sure that he got what needed to be done done he went above and beyond best customer service I’ve ever seen”
“Henry spent two hours with me working on a cell phone number transition. He was thorough, patient, and solutions oriented from the start. We resolved the complex issue because of his patience, initiative, and ability to navigate the Verizon support system.. Highly recommend Henry and this location.”
“The staff that took care of us was absolutely phenomenal. One of the best experiences I have ever had upgrading a phone. They even complimented on how well the papillons behaved”
“I literally never wrote reviews, but Jocelyn Collins gave me one of the best Customer Service experiences I can remember.
She waited on the phone with Verizon Customer Sevice and helped navigate and guide me through to resolution out of the kindness of her heart. She was not being paid commission and helped me navigate a complex network transition from ATT to Verizon.
This store is lucky to have such a hard working and genuinely kind person onboard.”
“Called a dozen vendors looking for out of production parts for an Oreck Air Purifier. Sheila, at the Vac Shop, remembered they used to sell/ service that machine, and actually took the time to research and find some parts still on the shelf ..from 3 years previous. Never, have I been so graciously been helped this much. Above an beyond many
Kudos...Thank You!!”
“Great service. My salesperson, Colby was exceptionally helpful, knowledgeable and made the process of delivery and installation a breeze. The appliance was going to an apartment I rent and the time saved not having to negotiate the logistics made me happy I chose Grand.”
“AT&T was not the store of my direction that day, the store a cut rate outfit had gone out of business. Across the street was an AT&T store, which I inquired, thinking the price would be far too high for my budget!
But that was not the case Brian, the gentleman who served me was extremely polite always on point. Brian fixed me up with a plan that was $25 cheaper than my previous carrier, and my first iPhone was connected with a smile and good personality all around the store!
By habit, I just hate shopping, surprisingly I enjoyed this experience. Brian is a great sales person.!”
“Sonny is the best. Guy was super easy to work with. Talked with loads of Verizon people and by far the most helpful. I would go out of my way to have him assist me”
11AM - 5PM
2201 S Union Ave, Chicago
Electronics
“The staff here is great!!! They are kind and very helpful. They have played an important role im my development as a DJ. Juan has been very helpful specially with my son and I appreciate him! It’s great to find places to building community. As single parent it’s great to meet people who are and are willing to help!!”
10AM - 7PM
3019 N Clark St, Chicago
Electronics
“Had a problem with dropped calls and had been on the phone with Verizon tech support for 8 days with no help and walked into the store and my issue was figured out within minutes”
“Edgar provided excellent assistance by sitting with us, guiding us through updating our phones, and helping us reset our passwords. He was extremely patient, professional, and supportive throughout the entire process.”
“Anthony is the real deal. He’s now fixed my Technics turntables AND my QSC monitor, and every time the work has been flawless. Super knowledgeable, honest, and easy to work with — you can tell he genuinely knows this gear inside and out.
Prices are fair, turnaround is solid, and he actually takes the time to explain what’s going on instead of just rushing you out the door. If you’re a DJ or musician in Chicago, this is one of those spots you want in your back pocket.
Straight up Chicago legend. Highly recommend.”
10AM - 7PM
7131 S Jeffery Blvd Ste A2, Chicago
Electronics
“I visited the Cricket store on East 71st and was very pleased. It really felt good to be treated like a customer. Adrienne, the sales advocate, was very helpful and knowledgeable. I would definitely recommend that Cricket store.”
“Just came in today. Was super happy with John G’s service & how invested he was to help me find a solution to my problem. Highly recommend working with him when you stop in!”
“Massive shout out to Robert. He was absolutely the best at handling our issues.
My family is spread across 3 different states, and we were transferring 5 line and home internet. Robert was extremely getting us transferred over and got us well settled in.
I know a lot of people give bad reps for authorized retailers, but I’ve had nothing but a great experience here.”
“If your downtown and your phone needs maintenance, please just go here you will thank yourself later. My phone has broken twice over the past few months and both times I went here to get my my phone fixed. The guy who fixes phones is super fast and the prices are reasonable. He even included a free screen protector for me, a really nice touch.”
“Jose was very helpful and set up my new phone while I went and did some errands and everything was all set up and ready to go by the time I came back, this is a very good store with very nice workers who will help you out”
“I was really frustrated because my bill was much higher than I expected. I didn’t understand the charges and was honestly upset about it. Thankfully, the representative I spoke with was very helpful and patient. He took the time to review everything with me and found ways to reduce my bill. I really appreciate his professionalism and support. Great customer service made a big difference!
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“Had a calm purchase with Noor(salesman) wasn’t pushy to have me purchase phone. Was able to give me a good deal. I would recommend for anyone that wants a phone.”
“I was a loyal member and they gave me a free Iphone 15. They have great promotions for customers who are loyal, I would recommend just ask for Syed he knows what he's doing and would really help you with the promotions. The best metro store experience I experienced”
11AM - 5PM
5029 W Montrose Ave, Chicago
Electronics
“I brought my iPhone 10 to The Lucky Phone Shop. It was completely dead. This gentleman replaced the screen, in less than 30 min and with a smile he said “it is good as new”. I am so happy to have my phone back. Great Job!”
“My Wi-Fi was out so I took it to the store they got right to me done an excellent job of fixing everything and I was out within 10 minutes this one was the Metro by T-Mobile on Ashland”
“I love this place it’s always clean great staff everybody is nice and will work with you I highly recommend you come here it’s the best in the area it’s worth the dive if you’re coming from far distance”
“I've been to this store and I ported my lines from Verizon and if you ask me about the network its to damn good. I dont use to get network with Verizon and after I switch to metro by Tmobile everything is running smooth. And the store representatives are so gentle with customers I really like how they interact with people. I would highly recommend this store location”
9:30AM - 6PM
6137 N Clark St, Chicago
Electronics
“I Bought a new TV from Minas Electronics and I’m very happy with the service — fair prices, quick delivery, and helpful staff. After setting it up with my Firestick, I installed TV4ONE and now I get thousands of channels, live sports, movies, and news in 4K with no buffering. A great combo for anyone looking for both quality electronics and top streaming service.”
“The CD player on my Bose Wave radio stopped working, and I took it down to Jalisco Electronics. They provided me a couple of options for repair or alternatives, got me an external CD player to use with the Bose, and showed me how to work it. In all it was a great customer experience, and I would definitely use them again!”
“This is a fantastic shop. I bought a pre-amp from them online and had some issues with it upon arrival. They went out of their way to help me get it all repaired and taken care off. Super super appreciate retailers like this!”
“This location is very friendly and clean. Coming into the store i got a hello. Wow i like this location you will feel the great customer service. Joel was very nice and help me out in a phone for my daughter. He told me how i could get a new line and once he told me i left with a new line and a new phone for my daughter. Ask for joel great customer service and always in a good mood we need more people like him in this industry.”
“MJ was a fantastic salesperson! He helped me with transferring all my data and setting up my Gmail without any issues. He was patient, knowledgeable, and made the whole process smooth and stress-free. Really appreciated his help — highly recommend asking for MJ if you need tech support or a new device”
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“Omg, where do I begin. Steven & Erika are PHENOMENAL!! Great personalities, amazing customer service skills, knowledgeable, thorough and just a breath of fresh air in this cold world. Steven was able to add a line to my account expeditiously, and also told me about other products that were available to me. Steven & Erika both deserve a raise/promotion. I’m totally convinced they’re an asset to the Cricket Company. Btw, R.I.P. Rafael. ?”